As a Channel Enablement Content Specialist, you play a key role in developing, improving and monitoring Global Channel enablement content for Partners and Global Channel teams. You will design, create, and manage engaging, effective content to enhance skills and product knowledge. Working closely with internal teams and channel partners, you will analyze feedback to continuously develop and improve the learners experience. Your primary responsibility is to develop and implement training and certification programs to our Channel Partners and internal teams to market, sell and support our products.
Responsibilities:
- Analyze, design, develop and evaluate training and certification content for Global Channel Partners
- Collaborate with Partner Enablement Specialists and Global Channel Leaders to gather and analyze input as it relates to the development and creation of new training content, the modification of existing training content, and certification programs
- Understand Global security trends, Channel best practices, KnowBe4 products and the KnowBe4 Partner Portal
- Develop and design training and certification content for Global Channel Sales that is effective and engaging
- Create and execute dynamic on demand Channel training content for internal global teams
- Design interactive training materials including presentations, video modules, practice exercises, classroom activities, and learning aids
- Organize and maintain training and certification materials, content, and project documentation
- Serve as a subject matter expert for KnowBe4's products and Channel Sales Team
- Collaborate with multiple internal departments to develop and strengthen Channel training initiatives
- Perform reviews of existing content each month to ensure it is up-to-date and relevant
Qualifications:
- Experience in Channel ecosystems is a must
- Experience with Instructional Design or Instructional Technology (or comparable work experience) preferred
- Experience in curating training and development programs
- Experience in partner enablement, channel sales, channel training and development specialist or similar
- Knowledge of partner ecosystems
- Familiarity with standard concepts and practices within Cybersecurity and/or Information Technology IT Security Field required
- High school diploma required
- Bachelor’s Degree in a relevant field a plus
- Top notch Communication skills, verbal & written
- Ability to learn and apply new tools, techniques and processes quickly
- Great listening skills to working with subject matter experts (SME) and other team members to incorporate their ideas and feedback
- First rate skills at time and priority management
- Familiarity with and interest in current communications and visual design principles and how they apply to adult learners
- Curious, innovative, and creative
- Fluent in English (written and verbal)
