Sr. Operations and Relationship Manager, Non-Degree Programs, Wharton Computing and Instructional Technology

University of Pennsylvania • Full-time • Philadelphia, Pennsylvania, United States • $74,476 - $100,000 / year • 2d ago

Sr. Operations and Relationship Manager, Non-Degree Programs, Wharton Computing and Instructional Technology

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title

Sr. Operations and Relationship Manager, Non-Degree Programs, Wharton Computing and Instructional Technology

Job Profile Title

Information Technology Project Leader Senior

Job Description Summary

Wharton School Overview

Founded in 1881 as the world's first collegiate business school, the Wharton School of the University of Pennsylvania is shaping the future of business by incubating ideas, driving insights, and creating leaders who change the world. With campuses in Philadelphia and San Francisco, Wharton has over 850 staff, a faculty population of more than 235 renowned professors, and 5,000 undergraduate, MBA, executive MBA, and doctoral students. Each year, 13,000 professionals worldwide advance their careers through Wharton Executive Education's individual, company-customized, and online programs. More than 104,000 Wharton alumni form a powerful global network of leaders who transform business every day. Wharton is home to a diverse staff population representing a rich array of backgrounds, expertise, and cultures. To learn more, visit www.wharton.upenn.edu.

The Alfred West Jr. Learning Lab is responsible for the design, development, and delivery of custom learning tools and simulations at the Wharton School. The Learning Lab maintains a portfolio of 30+ simulations that were built in partnership with Wharton faculty and using a wide range of vendors and developer resources, the Learning Lab builds tools that enhance learning outcomes within all of our degree granting programs. Additionally, the Learning Lab partners with faculty to assist in the delivery of 3rd party tools within our classrooms. Lastly, the Learning Lab works with partners both within the school and externally to market and distribute Learning Lab-developed tools to faculty around the world.

Job Description

This position will report to the Senior Director of Learning Innovation and Collaboration and be responsible for simulation usage/support, relationship management, and exploring commercial opportunities with partners within Wharton as well as other organizations outside the school. The Learning Lab's simulation portfolio is utilized by numerous stakeholders outside our degree granting programs. This position would be responsible for supporting these relationships and ensuring these utilized simulations are meeting customer needs within these programs.

Responsibilities:

Provide consultation regarding simulations usage, ensuring the technical needs of a simulation match the delivery method provided by the program. Solve complex technical problems involving multiple stakeholders within high visibility and strategically important programs. Manage a remote technical resource to ensure simulations are setup to program expectations. Interact and manage clients both within the school as well as external users of Learning Lab simulations.
Work within Wharton to manage simulation usage in our non-degree granting programs. The Global Youth Program, Wharton Academy, and Executive Education require simulation support, and this person would be expected to support these relationships with these critical stakeholders. They would be expected to partner with these departments during the development of content for these programs, as well as provide consultation as to the appropriate exercise for their curriculum.
Develop materials to support facilitation of Wharton simulations by external users. This includes writing setup documentation, assisting with the creation of teaching notes, as well as the creation of video walkthroughs if needed.
Work with external partners. Wharton simulations are sold by other organizations. This role would work with these partners to solve any technical issues that get elevated to the team, as well as partnering with them to prepare new simulations to be sold on their marketplaces.
Provide on-campus support of the entire portfolio of Learning Lab simulations as needed. There will be times this role would be expected to be on-campus to assist with simulation delivery regardless of the program. This role would work with the Sr. Operations and Relationship Manager to provide back up support as needed during peak periods.

Qualifications:

4-7 years of IT experience. Preferably in Higher Education.
Experience in a customer support role. Preferably experience managing vendors and 3rd party relationships.
Bachelors Degree

Job Location - City, State

Philadelphia, Pennsylvania

Department / School

Wharton School

Pay Range

$74,476.00 - $100,000.00 Annual Rate

Salary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile.

Affirmative Action Statement

Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements

Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits

Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family-whatever your personal needs may be.
Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement-and you and your family can enjoy many of these activities for free.
Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.