Position Summary
The Repair Parts & Warranty Coordinator provides critical support to our premier repair programs and repair facilities across North America. This role is responsible for evaluating diagnostic results, processing warranty/repair requests and planning and ordering parts via our internal purchasing team or direct from the manufacturer.
Responsibilities
- Warranty program eligibility adjudication.
- Administration of manufacturer warranty claims.
- Evaluating select repair diagnostics to determine resolution type, including ordering repair parts or replacement devices as needed.
- Monitor Customer Repair Orders to ensure timely receipt and allocation of parts for pending repairs.
- Ownership and timely resolution of issues inhibiting repairs for customer owned units.
- Forecasting, tracking and ordering parts from internal purchasing team or direct from manufacturer.
- Identification and reporting on repair trends and attainment of key performance indicators.
- Identification of misdiagnosis patterns and collaborating with repair supervisor(s) to improve accuracy.
- Participating in quality assurance programs.
- Implementing inventory controls and key performance indicators.
- Managing SKUs for devices and repair parts.
- Monitor Picking Queue for errors and correct.
Education & Skill Requirements
- Proficiency: Microsoft Office, including Outlook, Excel, Word
- High level of organizational aptitude and attention to detail
- Knowledge/experience in IT hardware, including repair
- Knowledge/experience in forecasting and inventory replenishment
- Speak, read and write English
- Ability to work in team environment
Shift
- Monday to Thursday 10 am to 2 pm & Friday from 8 am to 12 pm
