Head of Servicing and Collections
Mia Share Inc. · Salt Lake City, UT
Description:
In-person in Salt Lake City Metropolitan Area
Competitive salary + bonus + benefits + equity
Series A stage opportunity in rapidly expanding payment solutions market. Be a key contributor to a company growing to $10M in ARR over the next two years.
Impact students, helping them unlock their human capital through the best education. In tandem, you’ll influence the success of our partner schools, increasing their enrollment and revenue. (B2B2C sales motion)
About Mia Share:
Mia Share is a forward-thinking company specializing in providing cutting-edge tuition solutions for trade and technical schools. Our comprehensive suite of services includes state-of-the-art software and an in-house servicing and collections team. We are passionate about empowering educational institutions and students alike, enabling access to quality education through innovative financial solutions. We have helped over 15,000 people go to trade & technical schools across the country. We are looking for someone excited by our mission!
Day to Day:
We are seeking a dynamic and results-driven Head of Servicing and Collections to lead and manage the servicing and collections operations. This role combines strategic leadership with hands-on operational management, making it critical to achieving organizational goals. Reporting directly to the Executive Leadership Team, the Head of Servicing and Collections will oversee daily operations, manage a high-performing team, drive innovation, build systems, and ensure compliance across all servicing and collections activities.
Responsibilities:
Strategic Leadership:
Develop and implement comprehensive strategies to optimize servicing and collections processes, minimize delinquency rates, and maximize recovery efforts.
Work closely with the Product team to drive innovation by leveraging advanced tools, technologies, and best practices in servicing and collections.
Establish Key Performance Indicators (KPIs) to identify performance gaps and execute data-driven improvements and hold the team accountable to these metrics.
Operational Excellence:
Oversee the day-to-day activities of the servicing and collections team, ensuring efficient workflows and adherence to established Standard Operating Procedures (SOPs).
Streamline operations to achieve collection goals while enhancing customer experiences.
Collaborate with cross-functional teams to align servicing and collections strategies with broader organizational objectives.
Team Leadership and Development:
Recruit, train, and mentor team members to build a high-performing, customer-focused servicing and collections team.
Conduct regular performance reviews, set actionable goals, and provide ongoing feedback to support professional growth.
Foster a culture of accountability, collaboration, and continuous improvement.
Stakeholder Engagement:
Act as a key liaison between the servicing and collections team and the Executive Leadership Team, providing insights and updates on team performance and operational challenges.
Build strong relationships with internal and external stakeholders to support product innovation and enhance customer satisfaction.
Compliance and Risk Management:
Ensure all servicing and collections activities comply with regulatory requirements and internal policies.
Conduct regular risk assessments and implement strategies to mitigate potential issues.
Provide ongoing training to the team on compliance standards and industry best practices.
Who you are:
Experience: 10+ years in servicing, collections, or a related field, including at least 5 years in a managerial or leadership role.
Leadership Skills: Proven ability to manage cross-functional teams, foster collaboration, and achieve results in a fast-paced environment.
Operational Expertise: Strong knowledge of collections systems, tools, and processes, with a track record of optimizing workflows and achieving financial targets.
Analytical Skills: Excellent problem-solving abilities with a data-driven approach to decision-making.
Compliance Knowledge: In-depth understanding of regulatory frameworks and risk management practices.
Communication: Exceptional interpersonal and communication skills, with the ability to engage effectively with stakeholders at all levels.
Preferred Skills:
Experience in the consumer loan or higher education sectors is highly desirable.
Familiarity with advanced performance tracking and reporting tools.
Demonstrated ability to drive transformative solutions in complex, dynamic environments.
Compensation & Benefits:
Base Salary + Equity
Unlimited paid time off
401k plan
~$9k annual benefits
Health Insurance Reimbursement
Cell phone and home internet bill reimbursement up to $200/ mo
Personal wellness reimbursement up to $100/ mo
Culture: This is going to be awesome! We want you to feel fulfilled and happy with what we achieve. We are a transparent and open culture where we listen to all ideas across all our business areas. We will reach our goals faster if we work together.
