We are seeking a full-time SumTotal LMS Administrator to join our team and provide expert support to our clients. In this role, you will be responsible for managing user accounts, maintaining course content, and offering user support through the SumTotal LMS interface. This position focuses on ensuring our clients experience seamless LMS operations without requiring backend or database management.
Location: Noida
Working Hours: 7:30 PM IST to 4:30 AM IST (Hybrid)
Key Responsibilities:
User Account Management: Create, update, and manage user accounts for clients through the SumTotal LMS interface.
Content Management: Upload, update, and remove course content, training materials, and resources for clients using SumTotal LMS tools.
Reporting and Data Analysis: Generate and analyze data using SumTotal LMS’s pre-configured reporting features to deliver insights for clients.
Client Support: Provide responsive assistance to clients with LMS interface-related tasks, including resolving access issues, assisting with course enrollments, and troubleshooting interface issues.
Support During Business Hours: Offer support during standard business hours, addressing critical issues according to the agreed Service Level Agreement (SLA) with clients.
Content Verification: Ensure content is correctly uploaded and accessible for client users.
Proven experience with SumTotal LMS, including user account management, content management, and reporting functionalities.
Background in LMS administration and familiarity with the SumTotal LMS interface.
Strong attention to detail and ability to manage multiple client accounts.
Excellent communication skills for effective client support and troubleshooting.
Ability to work full-time within established business hours and meet SLA requirements for clients.
