Customer Success Specialist
At Pearson, we are committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it is one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us too always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large, and small.
Customer Success is a key area for Pearson Education Inc. Customer Success Specialist role is a key role within our organization, responsible for scheduling presentations, implementations, and other customer meetings. The role works directly with Sales and Sales Management, Product Specialists and other internal departments adding to the success of the College and Career Readiness team. The ideal candidate will be highly organized, customer-focused, and able to manage multiple priorities with a proactive and solution-oriented approach.
Specific Responsibilities:
- Strategically schedule and allocate Product Specialists for customer presentations, product implementations, training sessions, and other key engagements to ensure alignment with customer needs and internal resource availability.
- Oversee and manage the comprehensive library of presentation materials, training resources, and video content for the Product Specialist team, ensuring all resources are up-to-date, easily accessible, and aligned with the latest product offerings and best practices.
- Play an integral role in supporting the state adoption process by conducting thorough data collection and market analysis, assisting in the identification of key market trends, customer needs, and potential growth opportunities across state-level educational and industry sectors.
- Lead the administration, analysis, and reporting of surveys and performance evaluations for the Product Specialist team, synthesizing feedback and insights to drive continuous improvement in training, engagement, and service delivery.
- Manage and monitor vendor relationships, including the negotiation, execution, and compliance of contracts
- Create, update, and maintain comprehensive process documentation and standard operating procedures (SOPs) for key business workflows, ensuring operational consistency, efficiency, and compliance across teams.
- Ad hoc projects as assigned
Required Minimum Qualifications
- Bachelor’s degree in Business, Education, or equivalent required.
- 5+ years project management or sales support experience.
- 3+ years working with salesforce.com or similar platform
- Strong data analytics skills, including the ability to write SQL
- Strong attention to detail and organizational skills.
- Excellent written and verbal communication skills.
- Self-motivated to meet deadlines independently.
- Proficiency in Microsoft Office Professional (Excel, PowerPoint, Word), SharePoint, and Adobe Acrobat Professional.
- Ability to work collaboratively with cross-functional teams and leadership.
- Knowledge of education (K-12 public/private/charter schools).
- Adaptability to meet tight deadlines and manage multiple projects simultaneously.
- Strong problem-solving skills and a proactive attitude.
- Certification in project management is a plus.
What to expect from Pearson
Did you know Pearson is one of the 10 most innovative education companies of 2022?
At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.
We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.
Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.
To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.
Job: SALES
Organization: Higher Education
Schedule: FULL_TIME
Workplace Type: Remote
Req ID: 17663
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