Fast Facts
We are seeking an experienced Project Manager III to oversee Systems Integrations projects, mentoring new project managers and ensuring customer satisfaction through effective communication and project management.
Responsibilities: The key responsibilities include developing project plans, coordinating installations, facilitating customer change orders, conducting site visits, providing system training, and mentoring other project managers.
Skills: Required skills include excellent organizational and time management, effective communication, problem-solving abilities, and proficiency in project scheduling software like Microsoft Project.
Qualifications: Preferred qualifications include a secondary diploma, bachelor's degree, PMP, and CTS certifications, with 3-5 years of AV project management experience, particularly in ProAV and Enterprise installations.
Location: This is a remote position based in the United States, with frequent travel required for project management meetings and site visits.
Compensation: $71000 - $102000 / Annually
Position Summary
This position is responsible for overseeing the successful completion of Systems Integrations projects from point-of-sale through completion and customer signoff. In addition, this role will assume more complex clients and projects (ProAV/Enterprise) as well as a mentorship expectation for new project managers.
Essential Functions
- Communicate efficiently and effectively between internal and external customers.
- Attend in-person project management and onsite project related meetings as necessary.
- Perform site visits on projects, as outlined in the PM manual, to verify Scope of services, equipment list accuracy, and site conditions/readiness to ensure proper installation and systems functionality.
- Develop project plan(s) in conjunction with the project team with the goal of delivering a successful installation within the goals of project timeline, budget, and other project success indicators.
- Facilitate customer Change Orders.
- Coordinate and/or verify installation logistics.
- Solve problems in a calm and orderly fashion as they arise to ensure quality and satisfaction. Follow up with the customer to make sure that the problem was solved appropriately.
- Aid Sales Engineers, Sales Representatives, Systems Integration Sales Support staff, other Project Managers, and Installers as required by each project.
- Provide Systems Installers all necessary information to complete equipment installation, including a handover meeting prior to the start of each installation.
- Review completed projects, making sure that the project is completed accurately and to the customer’s satisfaction.
- Answer or facilitate the answer to technical questions and concerns on current and completed System Integration installations.
- Provide Sales Support Staff and Management with up to date project billing information and project status updates.
- Verify and coordinate the creation and/or updating of all relevant project closeout documentation (as-builts, user-guides, signoffs, etc.) at project completion.
- Provide basic system training to customers as needed.
- Update project tracker and other internal measurable documents.
- Recognizing and channeling potential future sales opportunities.
- Mentor and guide new project managers in their first year of employment with Bluum. This may include travel for mentorship, site walks, or project reviews.
Qualifications
- Excellent organizational skills.
- Exceptional time management and prioritization skills. Ability to effectively manage multiple projects and timelines simultaneously.
- Ability to communicate clearly in written and verbal form. Ability to write clear and timely emails.
- Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
- Ability to work under pressure with minimal supervision, while additionally demonstrating expertise in handling difficult or escalating situations in a calm and professional manner.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to read and mark-up blueprints of installation projects. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
- Ability to handle a wide variety of projects, including those with programming, configuration, and more complexities.
Required Education & Experience
- Secondary diploma required, Bachelor’s degree is preferred.
- PMP Certification a plus. Candidates will be expected to pursue PMP certification within 1 year as a condition of any employment offer for this position.
- CTS certification required. Candidates will be expected to pursue this certification within 6 months of hire as a condition of any employment offer for this position.
- 3-5 years of direct AV project management experience that includes experience with ProAV and Enterprise installations.
- An equivalent combination of education and experience totaling five years may be substituted for the degree.
- Knowledge of audio/video systems to include video (projection, production, switching and distribution methods), distributed audio, pro-audio, audio and videoconferencing systems, integrated control systems, and mounting methods preferred.
- Experience with Microsoft Project or similar project scheduling software required.
Pay Range: $71,000-102,000/year
Benefits:
- Medical (offer three various plans with Aetna) - employee and employer contributions
- Dental - employee and employer contributions
- Vision - employee and employer contributions
- Health Savings Account with a company contribution if participating in an HDHP plan
- Flexible Spending Account
- Employer paid Life and ADD Insurance
- Supplemental Life and ADD available for purchase
- 401(k) plan with Employer Match
- 160 hours of Paid Time Off
- Philanthropy Time
- Parental Leave
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Travel
Travel is frequently required of this position. This travel may include (but not limited to) organizational project management meetings, on-site customer meetings and planning sessions, jobsite walkthroughs, and other on-site responsibilities based on the needs of the project and the organization. The amount of travel will vary significantly based on the location and current project portfolio of the Project Manager.
Work Environment
While performing the duties of this job, the employee is occasionally exposed to outdoor weather conditions. The employee may occasionally be at risk of electrical shock. The noise level in the work environment is usually moderate. Specific job duties that are affected by the environmental conditions are reading, writing, phone conversations and equipment repair.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee must be able sit, walk, talk or hear. The employee frequently is required to use hands to finger, handle, or feel. The employee is regularly required to reach with hands and arms and to stoop, kneel, crouch or crawl. The employee is occasionally required to lift between 30 to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, and color vision. Close vision for computer uses, reading/writing and technical repair. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
