Clinical Operations Analyst

Hazel Health • Full-time • Remote (United States) • $75,000 - $90,000 / year • 1m ago

Fast Facts

Hazel Health is seeking a Senior Clinical Operations Analyst to enhance the delivery of mental health services for K-12 students. This fully remote position involves monitoring performance metrics, improving service delivery processes, and collaborating with various teams.

Responsibilities: Monitor key performance metrics, design and prepare reports, recommend process improvements, and contribute to internal guidelines for telehealth services.

Skills: 4+ years of experience in analytics, SQL proficiency, experience with BI tools, strong analytical and problem-solving skills.

Qualifications: Experience in analytics, forecasting, and model building, especially within healthcare or telehealth.

Location: Remote (eligible states include AZ, CA, CO, DC, DE, FL, GA, HI, IA, IL, ME, MD, MA, MI, MO, NE, NV, NJ, NM, NY, NC, OR, PA, RI, SC, TN, TX, VT, VA, WA, WI)

Compensation: $75000 - $90000 / Annually

Hazel Health is the nation's largest virtual provider of school-based healthcare services, and has been recognized by Fast Company as “one of the world’s most innovative places to work” in 2023.

By partnering with districts and health plans across the country, Hazel transforms schools into the most accessible front door to physical and mental healthcare. Today, Hazel's diverse team of licensed providers deliver therapy and medical services virtually (in school or at home) to over four million K-12 students — regardless of their insurance status or ability to pay. Hazel aims to remove all barriers to the mental and physical health care that children need to thrive: in school, at home, and in life.

Helping students and their families feel better takes a team of smart, dedicated people. As an integral member of the Hazel team, you will

Make an Impact: Work with a team that is increasing equitable access to quality health care experiences for students and their families.
Enable Scale: Work with a team that is building and professionalizing a high growth high impact social enterprise.
Feel Valued: Work with a team that is being compensated competitively, developed professionally, and celebrated frequently for making a meaningful difference.

Check us out at Hazel Health Careers.

The Role: Senior Clinical Operations Analyst

Location: Remote

As the Senior Clinical Operations Analyst, you will have a critical position in scaling one of the fastest-growing private companies in the US. Hazel Health is the market leader, with 2-3x year-over-year growth for multiple years in a row. The Senior Clinical Operations Analyst will be part of a small, cross-functional team that plays a crucial role in ensuring the smooth and efficient delivery of mental health services. In this role, you will bridge the gap between clinical practice, technology, and the operational side of the telehealth service, ensuring that both students and providers have a seamless, effective experience.

What You’ll Do:

Monitor and analyze trends across our most important metrics and determine changes to be made at the therapist, supervisor, and state level
Independently design & prepare regular reports on key performance indicators to inform decision-making at both operational and strategic levels
Identify, recommend, and potentially lead creative sophisticated process improvements to enhance the efficiency of service delivery, ensuring students have timely access to care
Help drive efforts to ensure an appropriate balance between demand for services and available resources
Help build & advise on better workflows for Clinical Supervisors to better assess therapist performance
Ensure quality of new process roll outs
Contribute to the development of internal guidelines and policies related to student mental health and telehealth procedures
Regularly partner with stakeholders across multiple teams, including at senior levels of the organization, on Clinical Operations metrics and KPIs

What Excites Us:

We are looking for diverse individuals who want to support our mission and values.

4+ years experience in analytics, forecasting and model build out
Experience with SQL
Well versed in multiple platforms and BI tools
Excellent analytical, diagnostic and problem-solving skills
Proficiency to develop systems’ reports, queries and forecasting models

If you’re excited about this role but your past experience doesn’t align with every qualification in the job description, we encourage you to apply anyway.

Total compensation for this role is market competitive, with a base salary range of $75,000 - $90,000, a 401k match, healthcare coverage, paid time off, and a broad range of other benefits and perks. Review our benefits at Hazel Health Benefits.

We believe talent is everywhere, and so is opportunity. While we have physical offices in San Francisco and Dallas, we have embraced working remotely throughout the United States. While some roles may require proximity to our San Francisco or Dallas offices, remote roles can sit in any of the following states: AZ, CA, CO, DC, DE, FL, GA, HI, IA, IL, ME, MD, MA, MI, MO, NE, NV, NJ, NM, NY, NC, OR, PA, RI, SC, TN, TX, VT, VA, WA and WI. Please only apply if you live and work full-time in one of the states listed above or plan to relocate to one of these states before starting your employment with Hazel. State locations and specifics are subject to change as our hiring requirements shift.

We are committed to creating a diverse, inclusive and equitable workplace. Hazel Health values the minds, experiences and perspectives of people from all walks of life. We are proud to value diversity and be an equal opportunity employer. Hazel will consider qualified applicants with an arrest or conviction record for employment in accordance with state and local laws and "fair chance" ordinances. For all Hazel positions, a criminal background check is required following a contingent offer of employment. Learn more about working with us at Hazel Health Life.