Help Desk Specialist (Hybrid in Indianapolis, IN)

Resultant • Full-time • Hybrid in Indianapolis, Indiana, United States • 5d ago

Fast Facts

Join Resultant as a Help Desk Specialist to provide exceptional tier 1 support to clients in Indianapolis, IN, and help solve their toughest technical challenges.

Responsibilities: Responsibilities include delivering outstanding customer support, preparing hardware for customers, and managing escalated issues while maintaining accurate documentation.

Skills: Strong communication and customer service skills are required, as well as the ability to explain technical concepts to a diverse audience.

Qualifications: Some experience or certifications in IT support is preferred; willingness to participate in after-hours support is essential.

Location: This position is based in Indianapolis, Indiana, USA.

Compensation: Not provided by employer. Typical compensation ranges for this position are between $40,000 - $55,000.

Company Description

Resultant is an outcomes-focused consulting firm committed to helping clients make technology a strategic asset and use data to guide better decisions. But we’re not just data and tech experts; we are problem solvers and industry experts who work alongside our clients to help them achieve their mission.

We don’t solve problems for our clients. We solve problems with them.

We take the time to deeply understand goals and roadblocks to drive toward outcomes that serve organizations, people, and communities. Through outcomes driven by data analytics, technology solutions, digital transformation, and beyond, our team works with clients in both the public and private sectors to solve their most complex challenges. We start by learning as much as we can about who they are, how they work, and what they’re striving for so we can feel their problems as our own. Partnering with our clients means their desired outcomes are always top of mind, their challenges and strengths guiding our efforts. We build client-focused relationships before we build unique solutions that blaze past expectations.

Originally founded in Indianapolis in 2008, Resultant now employs more than 450 team members who operate remotely and from offices and hubs around the United States including Indianapolis, IN; Fort Wayne, IN; Denver, CO; Atlanta, GA; and Dallas, TX.

We’re Resultant. Clients partner with us to see a difference. People join us to make one.

Job Description

To help continue our rapid growth and solve our clients’ toughest problems, we need a Help Desk Specialist to join the team in Indianapolis, IN.

If you love to solve problems and add value, please consider what your typical days might look like…

You will provide amazing tier 1 support to our clients, greatly exceeding their experience of what anyone else has ever done for them.
You will escalate customer support requirements as appropriate, communicating relevant information (such as criticality and timeliness), and confirming acceptance of the escalated issue.
You will prepare desktops, laptops, and miscellaneous hardware for customers.
You will keep customer documentation up-to-date and accurate.
You will monitor the customer team’s assigned alerts in conjunction with the live helpdesk and respond appropriately.
You will work collaboratively with teams of smart, thoughtful people to best meet the needs of our clients.
You will demonstrate the ability to organize, prioritize, plan, and deliver your work and commitments in a timely manner.

Qualifications

Some of the skills we are expecting are. . .

Excellent communication and customer service skills, both written and oral.
Ability to explain technical challenges and solutions to just about anyone, regardless of their background.
Willingness to participate in an on-call rotation and provide after-hours support, as necessary.
Ability to manage and coordinate with third party vendors.
This is an entry level position, but some experience or certifications are preferred.
Must be legally authorized to work in the United States for any employer without sponsorship.

Additional Information

What you should know about us:

We are humble, hungry, and smart. We solve big problems, serve lots of clients, and are entirely committed to delivering transformative outcomes.
We are team players, deeply dedicated to the mission of the organization, and to helping everyone around us be successful.
We compensate well, rewarding performance that delivers positive outcomes for our clients and ensuring incentives are aligned to achieve our goals.
Our leaders work hard, serving as shining examples of what it means to live out our values. They are servant leaders, helping their teams to be successful in all possible ways.
We have a great benefits package including self-managed PTO, 401k contribution matching, parental leave and professional development opportunities
We pride ourselves in having the best talent in the industry and hope that you're up for the challenge!

What our team members say about us:

"I love our true empathy and concern for our clients, it's very rare and appreciated. It is a pleasure to be a part of an organization like this."
"I learn something new every single day, and I feel like I'm a part of building an organization that has legs. I appreciate that I'm consistently humbled by the talent and caliber of our team."
"The culture of the company is amazing, and the climate of my team is great. The benefits that employees are offered are better than competitors, and the one-on-one presence that my team lead gives is extremely beneficial to me."

All qualified applicants will receive consideration for employment without regard to age, color, sex, disability, national origin, race, religion, or veteran status.

Equal Opportunity Employer