K-12 – Support Specialist (New Mexico)

Partner in Publishing • Full-time • Remote from New Mexico, United States • $70,000 - $80,000 / year • 1m ago

Fast Facts

Join our team as a Support Specialist in New Mexico, focusing on providing top-notch technical support for an AI-powered tutoring platform aimed at enhancing K-3 literacy.

Responsibilities: Provide rapid, accurate technical support, serve as a liaison with district IT departments, and ensure seamless operation of the tutoring platform.

Skills: Strong troubleshooting, experience with ticketing systems and remote support tools, and excellent communication skills are essential.

Qualifications: 2-4 years of relevant experience in technical support, especially in SaaS or EdTech environments, is preferred.

Location: This position is based in New Mexico with around 10% travel expected.

Compensation: $70000 - $80000 / Annually

The Talent Search Group at PIP is seeking a Support Specialist (New Mexico) on behalf of our client, an EdTech supporting K-3 literacy with an AI-powered tutoring platform.

The Support Specialist provides rapid, accurate, and empathetic technical support to assigned districts, ensuring the seamless technical operation of the company’s platform. The Support Specialist serves as the primary technical liaison, building trust with district IT departments and removing all technology-related barriers to success.

Candidates must live in New Mexico or surrounding area. There is an expectation of 10% travel for this role.

Qualifications:

2-4 years of experience in a technical support, IT help desk, or similar role, preferably in a SaaS or EdTech company.
Strong troubleshooting and problem-solving skills.
Experience with ticketing systems (e.g., Salesforce, Jira) and remote support tools.
Familiarity with K-12 / school district IT environments, including SIS platforms (e.g., PowerSchool, Infinite Campus) and rostering standards (e.g., OneRoster, Clever).
Excellent written and verbal communication skills, with an ability to explain complex. technical concepts to non-technical users.

Benefits: