Customer Success Manager II - Elite (Ice Hockey)

Hudl • Full-time • Hybrid in Lincoln, Nebraska, United States • 5d ago

Fast Facts

Seeking an Elite Customer Success Manager focused on the North American ice hockey market to build customer relationships and achieve renewals. This role involves support, account management, and achieving engagement goals.

Responsibilities: Build strong customer relationships, manage accounts and support, demonstrate products, conduct engagement activities, and achieve renewal targets.

Skills: Must know elite ice hockey workflows, excellent communication, analytical ability, proactivity, empathy, and organizational skills.

Qualifications: Experience in sales or sports technology is preferred; coaching or athletics background is a plus along with a growth mindset.

Location: Lincoln, NE - in-office role three days a week, candidates must live within commuting distance.

Compensation: Not provided by employer. Typical compensation ranges for this position are between $70,000 - $100,000.

Your Role

We’re looking for an Elite Customer Success Manager to join our Sales team, with a focus on our North American professional, NCAA Division I, and Junior ice hockey market. Our Elite Customer Success Managers look after a portfolio of clients, providing the maximum benefit to customers while ensuring the company a high ROI out of their subscription. The number one priority? Renewals for next season.

In this role, you’ll:

Develop strong customer relationships. You’ll maximize satisfaction across a group of accounts and become a trusted partner for your customers.
Be involved in all aspects of support and account management. You’ll demonstrate the products, educate customers, and carry out a range of engagement and commercial activities.
Work toward goals. Throughout the year, CSMs work towards the achievement of quarterly and yearly renewal and engagement targets. You’ll run meetings to understand client needs and identify opportunities for upselling additional services.

This role requires three days in our Lincoln, Nebraska headquarters per week, so we're only considering candidates who live within a commuting distance at this time.

Must-Haves

An ice hockey guru. You’re familiar with high-performance workflows and global best practices in elite ice hockey, especially around team performance (SportsCode) and recruitment (Instat).
Excellent communicator. Presentation skills are key in this role.
Analytical. You’re comfortable looking through metrics that showcase user behavior and engagement.
Proactive. You’re always on top of reaching out to clients, and you love going the extra mile to help a customer.
Empathetic. You can step into the customer’s world and understand their problems to provide better solutions.
Organized. You have workflows and processes that help prioritize what’s most important.
Delegator. Youknow what to take on yourself and what can be sent off to other areas within Hudl to best serve your customer.

Nice-to-Haves

Previous sales experience. You’ve walked the walk.
Sports technology savvy. If you already understand our products and are able to effectively communicate their value to clients, that’s a plus.
Coaching and/or athletics background. If you’ve lived the life, you’ll understand where the customer is coming from.
Growth mindset. You’re not willing to settle for where you’re at.

Our Role

Champion work-life harmony. We’ll give you the flexibility you need in your work life (e.g., flexible vacation time, company-wide holidays and timeout (meeting-free) days, remote work options and more) so you can enjoy your personal life too.
Guarantee autonomy. We have an open, honest culture and we trust our people from day one. Your team will support you, but you’ll own your work and have the agency to try new ideas.
Encourage career growth. We’re lifelong learners who encourage professional development. We’ll give you tons of resources and opportunities to keep growing.
Provide an environment to help you succeed. We've invested in our offices, designing incredible spaces with our employees in mind. But whether you’re at the office or working remotely, we’ll provide you the tech stack and hardware to do your best work.
Support your mental and physical health. We care about our employees’ wellbeing. Our Employee Assistance Program, employee resource groups and fitness partner Peerfit have you covered.
Cover your medicalinsurance. We have multiple plans to pick from to ensure you’ll have the coverage you (and your dependents) want, including vision, dental, fertility healthcare and family forming benefits.
Contribute to your 401(K). Yep, that’s free money. We’ll match up to 4% of your own contribution.