Customer Support Associate (Full-Time) (Remote)

YouScience • Full-time • Remote (Remote from Utah, United States) • 1m ago

Fast Facts

The Customer Support Associate at YouScience is responsible for delivering exceptional customer service to educators and students through various communication channels while contributing to continuous improvement initiatives.

Responsibilities: Key responsibilities include providing customer support via chat, phone, and email, demonstrating technical problem-solving skills, collaborating in a team environment, documenting customer interactions, and capturing client feedback for product improvements.

Skills: Excellent communication skills, strong technical aptitude, efficient problem-solving abilities, exceptional attention to detail, multitasking, and adaptability in a dynamic environment are required.

Qualifications: A high school diploma, with preference given to candidates with post-secondary education, 1+ year of customer support experience, and additional experience in Salesforce, education industry, or SaaS support is a bonus.

Location: This is a fully remote position, allowing candidates to work from anywhere in the United States.

Compensation: Not provided by employer. Typical compensation ranges for this position are between $35,000 - $50,000.

Company Description

YouScience® is the leading education technology company dedicated to empowering individuals with the data and credentials needed to succeed in school, career, and life. Its award-winning platform, Brightpath, is the only College & Career Readiness solution built for both compliance and impact—powered by scientifically backed aptitude discovery, industry-recognized certifications, and meaningful career connections. By leveraging cutting-edge research, AI, and industry collaboration, YouScience helps individuals uncover their unique talents, validate their skills, and connect with in-demand educational and career pathways. YouScience has served more than 13,400 educational institutions and millions of users nationwide, making it the preferred choice for individuals, parents, educators, and counselors to achieve real outcomes through education and career pathways.

Job Description

At YouScience, we value our employees and their contributions to our mission. Join us in making a difference in the lives of educators and students by providing top-tier customer support and driving product excellence.

The Customer Support Associate plays a vital role in enhancing the YouScience experience for educators and students. This position requires a deep understanding of our users' challenges and a commitment to providing swift, empathetic, and effective solutions. The ideal candidate will contribute to our continuous improvement efforts by providing valuable insights and feedback to relevant departments.

Key Responsibilities

Deliver outstanding customer support via chat, phone, and email, showing attentive listening and genuine care
Demonstrate advanced technical problem-solving skills and resourcefulness
Collaborate effectively within a team environment while maintaining individual accountability
Document customer interactions in CRM systems while managing communications and research
Develop and maintain comprehensive product knowledge
Capture and report client feedback and product improvement suggestions
Serve as a subject matter expert or project owner as assigned
Utilize company resources to efficiently resolve technical issues
Perform cross-departmental duties as required

Qualifications

Excellent communication skills across all platforms (chat, email, telephone)
Strong technical aptitude and ability to navigate multiple platforms simultaneously
Proven track record of efficient problem-solving and multitasking
Exceptional attention to detail and ability to manage multiple projects concurrently
Adaptability to work in a dynamic environment
Team-oriented mindset with a willingness to assist where needed
High school diploma required
Flexibility to work within our support hours (M-F, 8 AM to 5 PM Mountain Time)
Minimum 1-year customer support experience

Extra Credit:

Post-secondary education
Commitment to continuous learning
Salesforce proficiency
Experience in the education industry
Background in SaaS or technical support

Additional Information

Who We Are

YouScience is made up of a global workforce, focused on making a positive difference for millions of students, educators, and employers. We are proud of our mission oriented, collaborative culture, that strive to live by our company values in all that we do:

We empower others / We perform as a cohesive championship team / We are all leaders / We never stop growing / We make a positive impact / We show respect in word and in deed / We remember that life is bigger than our work

Benefits