Salesforce Administrator

LINQ • Full-time • Hybrid in Austin, Texas, United States • 1w ago

Fast Facts

Join LINQ's Business Systems team as a Salesforce Administrator and play a crucial role in delivering scalable solutions on the Salesforce platform while collaborating with various business partners.

Responsibilities: Key responsibilities include defining requirements for system enhancements, providing administrative support, managing user setups, resolving support cases, and identifying under-utilized functionalities.

Skills: Required skills include expert-level proficiency in Salesforce Sales and Service Cloud, strong knowledge of Salesforce CPQ, and familiarity with Agile processes.

Qualifications: Preferred qualifications include a Salesforce Advanced Administrator Certification, exceptional problem-solving skills, and a strong attention to detail.

Location: Office located in Austin, TX, with less than 10% travel requirement.

Compensation: Not provided by employer. Typical compensation ranges for this position are between $80,000 - $120,000.

About The Team:

This is an exciting time for the right individual to join LINQ's Business Systems team. Currently in the process of scaling to support all of our users and business partners, this is a great opportunity to begin on the ground floor as our team works to define and shape the future of the applications that run LINQ.

About The Role:

In this highly visible role, you will be collaborating cross-functionally with all of our partners across the business to deliver innovative and scalable solutions that maximize value within the Salesforce platform.

What You’ll Be Doing:

Work with stakeholders and users to define requirements in order to support building new system enhancements
Work collaboratively with the existing team to refine requirements and design sustainable and scalable solutions which meet business needs
Provide day-to-day administrative support such as user setup & management, maintenance of assignment rules, escalation rules, notifications, data updates, and queue management
Perform triage for inbound support cases and assist users toward resolution of issues or escalate bug tickets for review and resolution
Assist business users in relation to their reporting and data needs
Proactively identify and implement under-utilized functionality and required system maintenance updates
Support installation and configuration of both new and existing managed packages and their native integrations

What We Are Looking For:

5 years of administrator experience working with Salesforce Sales and Service Cloud
Expert-level proficiency in all areas of declarative development within Salesforce
Prior experience with and strong knowledge of Salesforce CPQ+
Salesforce Advanced Administrator Certification (ADM-301)
Familiarity with Agile development processes

What will Make You Stand Out:

Strong ability to identify and ask relevant questions when documenting change requests, challenging directly when necessary in an effort to deliver scalable
Excellent verbal and written communication skills
Exceptional problem-solving capabilities and understanding of Salesforce best practices
High attention to detail and interest in ensuring data integrity
A self-starter with a strong desire to continuously learn and perform the level of research necessary to overcome roadblocks
Experience managing other downstream GTM Tools

The Tech:

Our current stack consists of a large number of additional applications which you will have the opportunity to gain exposure to, support integrations for, or work within, including: Gong, HubSpot, Pendo, Qualtrics, Docusign, Zoom Call Center, Responsive, and more.

Travel Requirements:

Less than 10%