Customer Success Manager

EverDriven • Full-time • Remote (Remote from Colorado, United States) • $85,000 - $105,000 / year • 5d ago

Fast Facts

EverDriven is seeking a Customer Success Manager to enhance client relationships and drive growth, ensuring students have access to reliable transportation. This role focuses on client engagement, upselling services, and advocating for customer needs.

Responsibilities: Manage client relationships and retention strategies, conduct regular check-ins, provide tailored solutions, and engage with internal teams to meet customer needs.

Skills: Strong interpersonal and communication skills, problem-solving abilities, and experience in customer success or business development.

Qualifications: Bachelor’s degree or equivalent experience and a minimum of 5 years in a related role.

Location: Remote work from home, ideally based in Colorado, with travel to Kansas and Missouri required.

Compensation: $85000 - $105000 / Annually

About EveryDriven

As the nation’s leading provider of alternative student transportation, we partner with school districts to serve students who need it most—those experiencing homelessness, living with disabilities, or residing outside traditional bus routes. Our tech-enabled, human-led model drives equity, efficiency, and impact—helping districts remove barriers to learning, one ride at a time.

At EverDriven, we do the right thing, work together, and never settle. Our team acts with integrity, ownership, and a shared purpose—to ensure every student has access to education through safe, reliable transportation. We collaborate openly, move with urgency, and lead with data and heart. Our success is powered by people who bring more than just skill; they bring self-awareness, ambition, and a willingness to learn.

Position Summary:

The Customer Success Manager is essential for driving growth and supporting customers and school districts as a trusted advisor. This role involves developing strong client relationships, understanding their needs, and identifying upselling and cross-selling opportunities for EverDriven’s products and services throughout the customer lifecycle. Additionally, the CSM will emphasize EverDriven's value proposition and demonstrate its impact by providing ongoing education to clients, ensuring they maximize the benefits of the partnership. We are seeking proactive candidates who excel in problem-solving and relationship building with both internal and external customers. Your ability to generate revenue while fostering meaningful and lasting connections with EverDriven's clients will be key to your success in this role.

Salary Range: $85,000- 105,000/year, based on experience + bonus potential

Location - Position is WFH when not conducting field visits with customers; Ideally reside in Colorado but will travel heavily to Kansas and Missouri

Responsibilities:

Implements strategies and processes that deliver consistent customer satisfaction and retention
Owns account relationships, strategy, pricing – including managing contract renewals and RFPs.
Proactively engages and builds relationships with decisions makers and all levels of school district personnel
Understands retention and service risks in their book of business and works to drive risk mitigation plans where applicable
Utilizes extensive product/service knowledge, problem-solving skills and training to enhance customer engagements while generating revenue
Conducts regular check-ins and business reviews with clients to understand their goals and challenges, providing tailored solutions to meet their needs
Works cross functionally and coordinates with internal teams to access additional resources and facilitate the solutions and tools needed by customers
Delivers customer feedback as a voice of the customer to internal teams identifying customer needs, ideas, and challenges
Advocates for solutions, product enhancements, and other actions to meet the needs of customers and cultivate growth

Requirements:

Bachelor’s degree and/or equivalent relevant years of experience
Minimum of 5 years' experience in a business development or customer success role
Strong interpersonal and communication skills, with the ability to build and maintain relationships with clients
Excellent problem-solving and analytical abilities to understand client needs and provide effective solutions
Ability to manage multiple priorities and projects simultaneously in a fast-paced environment
Proactive and self-motivated with a passion for customer success and a track record of achieving goals
Valid US driver's license in good standing, required
Position will be remote/WFH and requires up to 33% travel

Benefits

Medical, Dental, Vision insurance
Virtual Doctor Visits with $0 Co-Pay
Life Insurance (company paid)
Short Term Disability Insurance (company paid)
Long-Term Disability Insurance (company paid)
Paid Time Off (PTO)
Paid Holidays
Paid Time to Volunteer
Flex Spending Account (FSA)
401K Plan (with an awesome employer match!)
Employee Assistance Program
Employee Discounts Program

Since 2006, EverDriven has remained committed to incorporating environmental, social and governance fundamentals into the framework of our internal and external culture. Today, ESG principles are part of the lifeblood of EverDriven and a driving influence that shapes not only our culture but all aspects of our day-to-day operations. We believe ESG principles enable us to more successfully achieve our mission to help every child have an equal opportunity to learn, grow, and succeed.

Commitment to Diversity and Inclusion:

EverDriven is a mission-centered, action-oriented company that honors diversity and inclusion. Our customers come from all walks of life and so do we. We strive to hire great people from a variety of backgrounds, not just because it’s the right thing to do, but because it makes our cultural health stronger. In turn, our inclusive culture inspires our innovation and fosters a sense of belonging so we can continue to serve the most vulnerable populations with excellence.

Commitment to Equal Opportunity:

EverDriven is deeply committed to building a workplace where inclusion is not only valued but prioritized. We’re proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, disability, age, or veteran status, or any other non-merit based or legally protected grounds.

Visit our website and learn more about us at www.EverDriven.com

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