GROW Customer Service Manager

Qualifications:

• 1-2 years experience working with customers within a SaaS company or in a Customer Success role at a high growth B2B SaaS and or B2B2C Company.
• You leverage data in all of your decision making
• The ability to thrive in a collaborative, team environment while working independently with minimal supervision.
• You have amazing written and verbal communication skills; you’re talking to our customers, after all!
• You are a pro at building relationships with customers and stakeholders
• Outstanding organizational skills and the ability to manage multiple tasks and requests.
• Results oriented; you always have your next goal in mind, and a plan to get there
• You are willing to travel 35%-40% of the time (travel may fluctuate)

The annual salary range for this position is $70,000-$90,000 USD, plus eligibility to participate in an incentive plan. Please note that the final offer amount is also influenced by geographic location and may vary from the amounts listed above.

What is it like to work at Paper? You will:

• Be joining a remote-first company with a collaborative, mission-driven culture working together to write the next chapter of Paper!
• Have opportunities to connect in person throughout the year, even while working remotely day-to-day.
• Be part of an exciting new era of growth, with fresh leadership, a bold product vision, and a redefined charter.
• Thrive in a fast-moving, build-from-scratch environment where agility and critical thinking guide decisions, collaboration is built on trust and healthy challenge, and every team member takes ownership to deliver real customer impact and grow every day.

Additional Benefits:

• Comprehensive & competitive compensation, health benefits, retirement plan, stock options, and more.
• In addition to vacation days, we provide Paperites with sick days and 4 extra weeks off - including statutory holidays, Paper Days throughout the year, and a full Paper Week from Dec 25 to Jan 1.
• A $500 stipend to set-up your workspace and $100 monthly stipends to support with on-going workspace needs.
• We support growing families with generous paid parental leave.
• Unlimited access to tutoring and educational support for children of Paper employees.

You’ll be joining a team of mission-driven builders who care deeply about equity in education, and who thrive in a culture of ownership, velocity, and continuous learning. If you’re energized by challenges, inspired by impact, and ready to help lead a high-growth business through its next phase, we’d love to meet you.

We believe diverse teams build better products and we are committed to creating an inclusive environment for all employees. Paper does not discriminate on the basis of race, color, religion, gender, gender orientation, gender expression, sexual orientation, age, national origin, disability, marital status, or military status.

Requisition ID

R-100313