Fast Facts
The Associate Customer Success Manager will assist clients in achieving results with Edmentum solutions through implementation, relationship-building, and improved customer satisfaction.
Responsibilities: This role involves executing customized implementation plans, applying product knowledge, monitoring customer satisfaction, and supporting sales efforts while collaborating with internal teams.
Skills: Candidates should have experience in education technology implementations, strong communication skills, ability to manage multiple priorities, and proficiency in data analysis.
Qualifications: A Master's degree in Education is strongly preferred along with over 5 years of relevant experience in the field.
Location: The position is based in the United States and may require travel up to 40%.
Compensation: Not provided by employer. Typical compensation ranges for this position are between $65,000 - $95,000.
What You’ll Do
As an Associate Customer Success Manager, you’ll help clients achieve meaningful results with Edmentum solutions by executing implementation plans, applying your expertise, and building relationships to support program adoption and customer satisfaction.
In this role you will:
- Execute implementation plans tailored to client needs and goals
- Apply your knowledge of Edmentum products and state requirements
- Monitor and enhance customer satisfaction, resolving common issues
- Support program adoption through relationship-building and process improvements
- Assist sales efforts by demonstrating expertise and supporting growth
- Collaborate with internal teams to ensure seamless communication and customer health
Who You Are
- You have a Master’s degree in Education (strongly preferred)
- You bring 5+ years of experience leading education technology implementations
- You have solid knowledge of curriculum, instruction, and education trends
- You are skilled at managing multiple priorities and projects
- You communicate effectively with all stakeholders
- You analyze data to drive recommendations and improvements
- You build strong relationships and foster collaboration
- You are willing to travel up to 40%
- You thrive in fast-paced, changing environments
- You are passionate about driving change in education
- You are committed to Edmentum’s mission, values, and inclusive culture
- You are willing to take on evolving responsibilities based on business needs.
- You are willing to take on evolving responsibilities based on business needs.
Job Application Deadline: January 20, 2025
