Associate Customer Success Manager

Edmentum • Full-time • None • 23h ago

Fast Facts

The Associate Customer Success Manager will assist clients in achieving results with Edmentum solutions through implementation, relationship-building, and improved customer satisfaction.

Responsibilities: This role involves executing customized implementation plans, applying product knowledge, monitoring customer satisfaction, and supporting sales efforts while collaborating with internal teams.

Skills: Candidates should have experience in education technology implementations, strong communication skills, ability to manage multiple priorities, and proficiency in data analysis.

Qualifications: A Master's degree in Education is strongly preferred along with over 5 years of relevant experience in the field.

Location: The position is based in the United States and may require travel up to 40%.

Compensation: Not provided by employer. Typical compensation ranges for this position are between $65,000 - $95,000.

What You’ll Do

As an Associate Customer Success Manager, you’ll help clients achieve meaningful results with Edmentum solutions by executing implementation plans, applying your expertise, and building relationships to support program adoption and customer satisfaction.

In this role you will:

Execute implementation plans tailored to client needs and goals
Apply your knowledge of Edmentum products and state requirements
Monitor and enhance customer satisfaction, resolving common issues
Support program adoption through relationship-building and process improvements
Assist sales efforts by demonstrating expertise and supporting growth
Collaborate with internal teams to ensure seamless communication and customer health