Fast Facts
Trafera is seeking a Facility Manager to oversee daily operations related to facility functions, ensure high-quality service delivery, and lead a team toward achieving operational goals in Charlotte, NC.
Responsibilities: Manage facility operations including product delivery, process design, and team performance while ensuring compliance with safety standards and SLAs.
Skills: Bachelor’s degree in a relevant field and 6+ years of progressive experience in operations management with strong analytical, communication, and leadership skills.
Qualifications: Experience in warehouse management or supply chain with a proven track record in continuous improvement and team development preferred.
Location: Charlotte, NC
Compensation: Not provided by employer. Typical compensation ranges for this position are between $80,000 - $120,000.
Trafera is an industry leader in delivering innovative IT products and integrated solutions for K-12, higher education, and state and local governments. Headquartered in Arden Hills, MN, and supported by strategically positioned service centers in the Twin Cities, Louisiana, North Carolina, Oklahoma, and West Virginia, we are uniquely equipped to meet the diverse needs of our customers.
Supported by Rotunda Capital Partners and our strategic investments, we are expanding into new markets. Our recognition on The Channel Company’s CRN Solution Provider 500 List, where we rank among the top 100 providers, demonstrates our excellence as a strategic service provider and our ability to deliver high-impact IT solutions.
We are committed to creating a welcoming and inclusive workplace that respects and values diverse perspectives and talents. Our shared values of embracing growth and continuous improvement, making connections, being dependable, maintaining integrity by doing the right thing, and taking action drive our culture and serve as a guide for how we treat one another and accomplish our work.
The Facility Manager leads the daily operations of facility functions including repair, production, installation services and deployment for Trafera customers. Working closely with Operations leadership, this role manages employee workflows, monitors quality standards, and ensures operational consistency. This is a people leader who is accountable for leading and managing team performance in support of business objectives.
Competencies:
Nimble Learning
Collaborates
Customer Focus
Instills Trust
Action Oriented
Courage
Persuaded
Decision Quality
Manages Conflict
Optimize Work Processes
Business Insights
Builds Effective Teams
Drives Engagement
Ensures Accountability
Communication
Essential Responsibilities:
The following essential functions represent the primary work performed; however, other responsibilities could be expected that are not detailed here but fall within the scope of this role.
- Manage product and services delivery ensuring it is at or exceeding standards (production, repairs, warehouse and installation)
- Design and implement processes to ensure that critical tasks, key workflows, and business drivers are executed efficiently, effectively, safely, and contribute to overall operational performance.
- Collaborate with internal teams to streamline workflows, reduce operational friction, and improve order fulfillment and customer experience to support Trafera customer experience expectations
- Analyze performance metrics such as quality, throughput, service levels and develop action plans to address gaps and capitalize on opportunities
- Ensure service-level agreements (SLAs) and maintain compliance with vendor warranty standards and return merchandise authorization (RMA) processes partnering with other teams as needed
- Manage expenses, purchase materials, and maintain inventory accuracy through proper processes
- Responsible for ensuring OSHA health and safety standards are followed, serve as emergency point of contact, and as a main point of contact for facility needs/questions
- Manage services with third party vendors for building and equipment maintenance and safety such as, custodial, snow removal, company vehicles, forklift and electric pallet jack
- Lead, manage, and develop direct reports:
- Build trusted and effective relationships to support an organizational culture that lives the values
- Maintain active presence within the team, providing daily support and communication to build and foster strong teams and reporting structures
- Create and implement standard policies and processes throughout the team
- Demonstrate a continuous improvement mindset and empower the team in these efforts
- Establish clear expectations and set goals in alignment with strategic plans and ensure accountability for meeting quality and delivery expectations
- Foster a culture of cross-facility inclusion by promoting collaboration, communication and shared identity across locations, ensuring all employees feel connected to and valued within the broader organization.
- Manage performance and career development to include taking corrective action if necessary
- Maintain professional competence, knowledge, and skill necessary in your role
- Maintain effective staffing levels and proactively create succession plans, actively participate in recruiting efforts
Minimum Skills, Abilities, and Requirements:
- Bachelor’s degree in operations, supply chain, business, computer science or other relevant field, or the equivalent amount of training and hands-on experience sufficient to perform the essential functions of the position
- 6+ years of progressive experience in warehouse or operations management, supply chain, computer repairs, production or other relevant role including at least 3 years leading, mentoring, and developing direct reports.
- Proven track record of implementing and executing continuous improvement projects and leading organizational transformation
- Strong business acumen and ability to think strategically to contribute toward organizational planning
- Demonstrated analytical and problem-solving skills
- Strong written and verbal communication skills with the ability to effectively present ideas and deliverables to internal and external stakeholders
- Creative, and results oriented mindset with the ability to collaborate with others to identify and solve issues, make proactive recommendations, and lead through influence
- Self-directed work style, able to work autonomously, prioritize and deliver results
- Ability to travel nationwide as necessary.
Technology and Systems:
- ERP, specifically Infor, Syteline or other workflow processing tools
- CRM, specifically, HubSpot
- Data analytics tools, such as Power BI
- Warehouse management system, such as Factory Track
- Multi-carrier shipping software, such as Pacejet
- Microsoft Office Suite, especially Word and Excel
