Fast Facts
Join General Assembly as a Client Success Manager responsible for managing relationships with Fortune 100 clients and ensuring effective engagement for multimillion-dollar training programs.
Responsibilities: Manage top tier client relationships, execute engagement strategies, document meeting outcomes, track program success metrics, and present delivery reports.
Skills: Minimum of 2 years in client management or customer service, proficiency in Excel and Google Suite, excellent communication skills, familiarity with project management tools, and experience in coordinating training programs.
Qualifications: Prior experience in sales or working with stakeholders, project management experience is preferred, along with strong problem-solving and presentation skills.
Location: Remote work available in the U.S., with a preference for candidates in EST working hours.
Compensation: $85000 - $90000 / Annually
Fast Facts
Join General Assembly as a Client Success Manager to manage key relationships with Fortune 100 clients and drive engagement for multimillion-dollar programs. This role supports a cross-functional team focused on client success and program delivery.
Responsibilities: Oversee and manage top tier client relationships, execute engagement strategies for training programs, document meeting outcomes, track program success metrics, and present delivery reports.
Skills: 2+ years in client management or customer service, proficiency in Excel and Google Suite, polished communication skills, familiarity with project management tools such as Jira, and experience coordinating training programs.
Qualifications: Experience in sales or working with internal and external stakeholders, project management experience preferred, strong problem-solving and presentation skills.
Location: U.S. Remote
Compensation: $85000 - $90000 / Annually
Role Description
As a Client Success Manager (formerly Engagement Manager), you support the delivery of General Assembly’s largest client programs, and help grow our most important accounts. You play a key role on a cross-functional, client-facing team that delivers on $3-5 million of annual client revenue.
Location: U.S. and working EST working hours
Responsibilities:
- Help manage top tier, Fortune 100 client relationships, and account expansion strategies, supporting Senior Client Success team as well as clients directly
- Execute on engagement and delivery strategies for online and in-person training and assessment programs
- Collect and document direct costs for program delivery
- Own client-facing and internal summaries of client meetings, including key decisions and action items
- Track and maintain day-to-day program success, as measured by learning and sentiment metrics
- Coordinate with consumer-specific delivery teams on GA campuses, to collaborate on program delivery for corporate audiences
- Build and present client-facing delivery reports, including qualitative and quantitative data on student learning, sentiment, and engagement
- Evaluate data to drive product insights and continually improve metrics around online course usage and satisfaction
Skills & Qualifications
Our ideal candidate has at least 2+ years of prior work experience, with a killer work ethic, polished communication skills, infectious positive energy, and a passion for fast-paced, dynamic environments. This person has some experience in project management and polished communication skills.
Ideal Skills/experience includes:
- 2+ years in sales, customer service, client management, or similar role working with internal or external stakeholders
- 2+ years using Excel and Google Suite
- Comfortable operating in a cross-functional project or environment
- Experience using Jira or in project management a plus
- Experience coordinating training programs a plus
- Significant travel, up to 50%
Competency Rubric
- Process Management
- Written Communications
- Presentation skills
- Customer focus
- Interpersonal savvy
- Problem Solving
- Action Oriented
The anticipated annualized salary range for this position in the US market is $85,000 and $90,000. Salary will be determined based on experience, education, geographic location, and other factors. If hired as a regular full-time employee, this position will include a variable compensation plan which could be a bonus or a commission.
US benefit offerings for full-time employment may include medical, dental, vision, term life insurance, short-term and long-term disability, additional voluntary benefits, commuter benefits, wellness plans & reimbursement and retirement programs. Available paid leave may include paid time off, parental leave and holiday pay.
The salary range published in this job posting is for US based locations only. Non-US based candidates interested in this position can email talent@generalassemb.ly for country-specific pay range details and benefits offered.
