Renewal Specialist (Tech Touch) (Remote)

KnowBe4 • Full-time • Remote (United States) • $52,000 - $57,000 / year • 3h ago

Fast Facts

Join our team as a Remote Renewal Specialist, where you'll drive customer renewals by managing a portfolio, collaborating with CSMs, and ensuring accurate contract negotiations.

Responsibilities: Manage renewal opportunities, collaborate with Tech Touch CSMs, lead customer discussions, negotiate contract terms, and maintain accurate Salesforce records.

Skills: 1+ years of experience in renewals, sales operations, or account management; strong organizational and communication skills; familiarity with Salesforce.

Qualifications: Bonus points for extensive Salesforce experience, familiarity with Tech Touch segments, or a background in SaaS/subscription contracts.

Location: Remote position open to candidates in the United States.

Compensation: $52000 - $57000 / Annually

Remote positions open to candidates located in the United States.

The Opportunity

Join our team as the central driver for our customer renewals. As a Tech Touch Renewal Specialist, you'll be the primary link between our CSMs and customers—ensuring that upcoming renewals are handled accurately and closed efficiently. You will own the full renewal motion: researching account health, crafting pricing quotes, and negotiating terms to secure our revenue.

This role is ideal for someone who is highly organized and thrives on ownership. You’ll be the person the team counts on to manage a high volume of opportunities, handle customer objections with ease, and ensure every deal is documented perfectly in our systems.

What You'll Do

Portfolio Ownership: Manage all renewal opportunities within your assigned portfolio, researching customer health and account status to stay ahead of potential issues.
CSM Collaboration: Partner closely with Tech Touch CSMs to strategize on their accounts, aiming to maximize bookings and provide a seamless experience for the customer.
Proactive Discovery: Lead direct conversations with customers to understand their needs and handle objections, ensuring we can predictably close every opportunity.
Negotiation: Work with customers to prevent churn and secure optimal contract terms that benefit both the customer and the company.
Pricing & Quoting: Generate accurate renewal quotes using pricing strategies that meet our established standards and policies.
Pipeline Forecasting: Manage your 30, 60, and 90-day pipeline with precision, providing daily and weekly forecasts and meeting regularly with the Renewal Specialist Director.
Data Excellence: Maintain impeccable administration of your opportunities in Salesforce, including the thorough and accurate completion of deal sheets for every deal.
Target Achievement: Focus on meeting and exceeding your individual bookings targets and quotas to support our overall growth.

What You Bring

You are a specialist who stays calm while managing a large volume of details and takes pride in being the person who makes the renewal process run smoothly.

1+ years of experience in renewals, sales operations, or account management, preferably in a fast-paced environment where you've managed a high volume of accounts.
Strong organizational skills with a natural ability to track dozens of moving parts, manage a pipeline, and follow through on tasks without being asked twice.
Direct communication style. You write clear, professional emails, feel comfortable leading negotiations, and know how to explain pricing details to customers.
Process-oriented mindset. You enjoy the "administration" side of sales—ensuring Salesforce records are perfect and deal sheets are complete.
Collaborative approach. You can build strong working relationships with CSMs and work together to find the best path forward for every customer.

Bonus points if you have:

Extensive experience with Salesforce.
Experience working with Tech Touch or high-volume customer segments.
A background in SaaS or subscription-based contracts.

Why You'll Love It Here

Talented and Dynamic Team: You’ll work with a diverse group focused on building great services that help our customers succeed and stay on our platform.
Remote Flexibility: This is a fully remote role, giving you the autonomy to manage your schedule and workspace effectively.
Clear Impact: You will gain a deep understanding of the renewal lifecycle and see exactly how your work contributes to the company’s bottom line.
Continuous Learning: We support your professional growth through certification bonuses and tuition reimbursement programs.

The compensation for this position ranges from $52,000 - $57,000 including base, bonuses and commissions.

We will accept applications until 2/26/26.