Engagement Specialist, Professional Learning Service Operations

Curriculum Associates • Full-time • Remote (Remote from Massachusetts, United States of America) • $43,375 - $70,875 / year • 1d ago

Fast Facts

Join Curriculum Associates as an Engagement Specialist, where you'll play a key role in supporting educators by scheduling professional learning sessions and enhancing implementation strategies for innovative educational products.

Responsibilities: You will schedule professional learning sessions, maintain accurate planning notes, support record-keeping, collaborate with various teams to ensure alignment on implementations, and drive continuous improvement initiatives.

Skills: Strong communication and listening skills, ability to analyze data for scheduling strategies, organizational skills, detail-oriented mindset, and proficiency in relationship-building are essential.

Qualifications: A minimum of 2 years' experience in an educator-facing role in K-12 or edtech, familiarity with adult learning practices, and a Bachelor's degree or equivalent experience are preferred.

Location: This position is fully remote within the USA with occasional travel (10%) to company offices and educator sites.

Compensation: $43375 - $70875 / Annually

At Curriculum Associates, we believe in the potential of every child and are changing the face of education technology with award-winning learning programs like i-Ready that serve a third of the nation’s K–8 students. For more than 50 years, our commitment to making classrooms better places, serving educators, and supporting accessible learning experiences for all students has driven the continuous improvement of our innovative programs. Our team of more than 2,500 employees is composed of lifelong learners who stand behind this mission, working tirelessly to serve the educational community with world-class programs and support every day.

Engagement Specialist, Professional Learning Service Operations

Engagement Ops consists of effective communicators who are highly collaborative, creative, and responsive to meet the needs of educators by supporting a successful implementation of Curriculum Associates products through the scheduling of professional learning sessions. Specialists have honed their skills and consistently seek new learning opportunities and skill developments to level up their knowledge base. Along with the core functions, a Specialist will utilize their expertise to support department strategy, innovation, and continuous professional improvement within specific focus areas. Focus areas may include advancing technology to support system and process efficiency, field team enablement and training, sales team enablement and training, marketing and educator communication.

The impact you'll have:

Support department strategy, innovation, and continuous professional improvement within specific focus areas.
Schedule professional learning sessions with individual sites or multi-site district implementations
Consistently reach out to educators via email, zoom meetings, and phone calls
Must maintain accurate session planning notes to streamline shift handoff to Assignment+Businness for assignment and PL Specialist for session planning
Must support accurate record keeping within individual portfolios including updating work types to reflect recommended PL, contact information, and monitoring reconciliation to ensure accurate delivery
Must have a working knowledge of regional and national capacity to meet scheduling demands.
Must collaborate with Sales, PSMs, and PL Leads within individual portfolio to ensure implementation alignment. This could include implementation meetings or BOY/MOY/EOY to plan unscheduled PL sessions.

Who we're looking for:

Capability to prioritize high volumes of work with intrinsic motivation to meet elevated levels of success.
Ability to be strategic and solutions-oriented to engage customers.
Knowledge of CA’s professional learning offerings and products with continued persistence to deepen command of content as content and products evolve.
Develop, adapt, and maintain management systems to support portfolio scheduling by gathering, verifying, interpreting, and acting on account information from various sources.
Ability to analyze data to drive scheduling strategies and targeted educator communication to secure buy-in.
A foundational understanding of regional and national capacity and certification to meet scheduling demands.
Strong listening skills, effective written and verbal communicator able to tailor information to different audiences based on context
Highly organized and detail-oriented with ability to leverage multiple data sources to make quick and effective decisions
Seeks opportunities to drive continuous improvement and efficiency via systems-focused thinking
Strong problem-solving skills and confidence; approaches obstacles with solution-oriented mindset, creativity, objectivity, authority, calm, and professionalism
Skilled at relationship-building with a relentless service orientation, focused on delivering the best possible outcome to internal and external stakeholders
A minimum of 2 years of experience in a classroom setting and/or in edtech in an educator-facing role
Familiarity with the K-12 education landscape, with a high-level understanding of adult learning best practices
Experience in working in a high-volume operations setting
Bachelor’s degree, or equivalent experience, required

Pay Range: This role’s range is $43,375 - 70,875.

The wage range for this role takes into account the wide range of factors that Curriculum Associates considers in making compensation decisions based on our Compensation Philosophy. Actual base pay within that range will vary based upon several factors including, but not limited to, prior experience and relevant skill sets. At Curriculum Associates, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances for each case. This role is also eligible to participate in the company bonus plan. The Company recognizes that minimum wage varies by location and will ensure all compensation decisions comply with applicable state and local laws.

Benefits: Benefit eligible employees (and their families) are covered by medical, dental, vision, and basic life insurance. Employees can enroll in our company’s 401k plan and receive an employer match. Employees have access to a flexible vacation and sick policy in addition to twelve paid holidays and a winter office closure between Christmas and New Year's, as well as a number of additional perks and benefits.

Travel: 10% to company offices and occasionally to educator sites.

Location: US Remote

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