Senior Customer Success Manager - Strategic

Eightfold • Full-time • Remote from New York, New York, United States • 9h ago

Fast Facts

We are seeking a Senior Customer Success Manager to enhance product adoption and drive business outcomes through strategic customer engagement and relationship building in a fast-paced environment.

Responsibilities: Monitor product usage, identify improvement opportunities, manage escalations, and build relationships with clients to drive satisfaction and renewals.

Skills: 5+ years in customer success, excellent problem-solving skills, data analysis abilities, and experience with HR talent management.

Qualifications: 8+ years in relevant roles, experience in AI/ML technologies, and strong communication skills including public speaking.

Location: New York, NY, US

Compensation: Not provided by employer. Typical compensation ranges for this position are between $120,000 - $180,000.

Monitor product adoption & business outcomes; identify opportunities for improved usage & impact, and see those opportunities through with your customer Unblock internal escalations by partnering with cross functional teams including product, engineering, product delivery, support, and sales Build relationships and credibility with key contacts at all levels; proactively identify contact gaps and work cross-functionally to foster those new relationships Drive customer satisfaction through impeccable execution & strategic value add, guaranteeing customer renewal 5+ years of experience in management consulting, functional HR talent acquisition/talent management/learning/etc., customer success, or account management Ability to travel 10-15% 8+ years of experience in management consulting, functional HR talent acquisition/talent management/learning/etc., customer success, or account management Experience in AI/ML technologies in the HR space or working at a fast-growing technology/SaaS company Excellent problem solving in complex, multi-stakeholder situations Top-level data analysis and synthesis Close attention to detail, basics of project management, and ability to keep multiple trains running at once Strong verbal and written communication skills Experience with public speaking, webinars, and conferences