Fast Facts
Join Edmentum as a Customer Support Supervisor, where you will lead and mentor a dynamic support team, ensuring exceptional service delivery and operational excellence.
Responsibilities: Lead a support team, manage escalations, analyze support data, monitor metrics and feedback, promote process improvements, and collaborate with cross-functional teams.
Skills: Leadership, customer service experience, Microsoft Office, Salesforce CRM, communication, organizational skills, adaptability, and time management.
Qualifications: Bachelor’s degree or equivalent experience; 2+ years in customer service.
Location: United States
Compensation: Not provided by employer. Typical compensation ranges for this position are between $65,000 - $85,000.
What You’ll Do
As a Customer Support Supervisor, you will play a pivotal role in leading a high-performing support team dedicated to delivering exceptional service to Edmentum customers. You will drive innovation, foster a culture of continuous improvement, and ensure operational excellence through strategic planning and proactive leadership.
In this role you will:
- Lead, coach, and mentor a team of customer support professionals to achieve outstanding results.
- Manage workflow and escalations, resolving complex issues for large-scale customers.
- Analyze support data to optimize staffing and enhance customer satisfaction.
- Monitor performance metrics and customer feedback, driving improvements across the team.
- Champion process improvements and deliver ongoing training to support team growth.
- Oversee documentation and reporting to ensure operational transparency.
- Collaborate with cross-functional teams and contribute to strategic initiatives.
Who You Are
- You have a bachelor’s degree or equivalent experience.
- You have 2+ years of customer service experience with direct customer contact.
- You are proficient in Microsoft Office and Salesforce CRM.
- You are skilled at interpreting policies, technical documentation, and reports.
- You are an effective communicator, both verbally and in writing.
- You are a leader who sets high standards and motivates others.
- You are customer-focused and committed to delivering exceptional service.
- You are highly organized and excel at planning and prioritizing.
- You are adaptable and thrive in dynamic environments.
- You are efficient in managing time and resources.
- You are willing to take on evolving responsibilities based on business needs.
Application Deadline - January 9, 2026
