Senior Director, Digital Operations Platform Lead

The College Board • Full-time • Remote (Remote from Virginia, United States of America) • $96,000 - $160,000 / year • 19h ago

Fast Facts

The College Board is seeking a Senior Director, Digital Operations Platform Lead to oversee strategic initiatives for digital assessment delivery and enhance operations capabilities.

Responsibilities: Lead complex initiatives, align operational and product strategies, manage resources effectively, and drive change communication and continuous improvement.

Skills: Expertise in operations, program management, and digital transformation; strong communication and relationship-building skills; familiarity with agile principles.

Qualifications: 8+ years of experience in a complex organization, proven success in leading cross-functional initiatives, and a Bachelor's degree required (Master's preferred).

Location: This is a fully remote role, with candidates near CB offices able to work hybrid (in-office on Tuesdays and Wednesdays).

Compensation: $96000 - $160000 / Annually

Senior Director, Digital Operations Platform Lead

College Board -Operations

Location: Thisis a fully remote role. Candidates who live near CB offices have theoptionof being fully remote or hybrid (Tuesday and Wednesday in office).

Type:This is a full-time position

About the Team

CollegeBoard’s Operations division aims to be a world class digital assessment delivery and customer engagement organization that supports millions of students and thousands of test centers annually. Operationsisalso leading the College Board’s exciting transformation to support delivery of digital assessments.

The Operations Division at College Board iscomprisedof three functional areas responsible for all aspects of clean delivery for College Board programs: Assessment Delivery Operations; Customer Engagement & Experience; and Knowledge, Learning and Operational Effectiveness. Our work is driven by the evolving needs of our internal partners and external customers, and we support them through flexible strategies and quality delivery to effectively advance enterprise-wide goals and priorities.

About the Opportunity 

TheSenior Director, Digital Operations PlatformLeadwill lead complex, high-impact initiatives that advance key strategic and product development priorities. A central focus of this role is toBuild for the Future—advancing, redefining, and scaling Operations capabilities and structures to deliver in new markets and for new customers. The Senior Director will partner closely with functional and domain leaders across Operations, as well as Product and Technology, toestablishand manage a strategic and critical initiative roadmap and governance structure to ensure alignment, elevate strategic decisions and prioritization, escalate issues/remove obstacles, and drive execution toward shared outcomes. This role requires strong strategic judgment, disciplined execution, and the ability to translate broad organizational goals into actionable plans, while managing dependencies and competing priorities. The ideal candidate will bring a systems mindset, a bias for clarity, and a proven ability to drive results in a dynamic, matrixed environment.

In this role, you will: 

Strategic and Operational Alignment (35%)

Establish clear structures and governancefor highly visible, cross-functional initiatives to enable decision-making and accountability.
Translate strategicobjectivesinto actionable plans, milestones, and success metrics that align Operations structures and plans with Product and Technology priorities.
Build andmaintainintegrated roadmapsthat connect product development roadmaps with operational readiness,deliveryand support roadmaps, including system and process requirements.
Drive alignment across workstreams,surfacingdependenciesandfacilitatingresolution of competing priorities.

Execution, Risk, and Resource Management (30%)

Anticipate and mitigate risksthrough proactive issue management and structured escalation.
Establish and lead effective operating rhythms,including initiative reviews, stakeholder updates, and retrospectives.
Ensure resources and capacityare aligned with initiative priorities, partnering with functional leaders to balance workloads.
Define and manage reporting mechanismsthat provide visibility into progress, risks, and impact for senior leadership and representvoiceof Operations as part of product/platform discussions.

Change Leadership and Communication (20%)

Enable change and adoptionby driving clarity, communication, and consistency across teams during periods of transition.
Work closely with product development teamsto understand and support work related to platforms and processes
Keep project leadership informedof project status, potential risks, and active issues

Continuous Improvement and Impact Measurement (15%)

Continuously improve delivery practicesby embedding feedback loops, measuring outcomes, and refining processes over time.

About You

To qualify for this role, you must have:

Expertisein operations, program management, or digital transformation, ideally in a complex, matrixed organizationfor 8 or more years
Demonstrated success leading cross-functional initiatives that bridge product, technology, and operations
Proven ability to create structure and alignment in ambiguous environments
Strong communicationand relationship-building skills with senior leaders and technical teams alike
Expertisein project governance, strategic planning, and resource management
A collaborative, systems-orientedmindsetand a passion for advancing organizational excellence
Familiarity with digital delivery models, agile principles, and organizational change management best practices
Bachelor’sdegreerequired;Master’sdegree preferred
The ability totravel 6-8timesa year to College Board offices or on behalf of College Board business

All roles at College Board require:

A passion forexpandingeducationaland careeropportunitiesand mission-driven work
Authorization to work in the United Statesfor any employer
Curiosity and enthusiasm for emerging technologies, with a willingness to experiment with and adopt new AI-driven solutions anda comfortlearning and applying new digital tools independently and proactively.
Clear and concise communication skills,written and verbal
Alearner'smindset and a commitment to growth:welcoming diverse perspectives, giving and receivingtimely, respectful feedback, and continuously improving through iterative learning and user input.
A drive for impact and excellence:solving complex problems, making data-informed decisions, prioritizing what matters most, and continuously improving through learning, user input, and external benchmarking.
A collaborative and empathetic approach:working across differences, fostering trust, and contributing to a culture of shared success.

About Our Process

Application review will beginimmediatelyand will continue until the position is filled. This role is expected to accept applications for a minimum of 5 business days.
Whilethehiring processmay vary, it generallyincludes:resume and application submission, recruiter phone/video screen, hiring manager interview, performance exercise such as live coding, a panel interview, a conversation with leadership and reference checks.

What We Offer

AtCollegeBoard, we offer more than just a paycheck—we provide a meaningful career, a supportive team, and a comprehensive package designed to help you thrive.We’rea self-sustaining nonprofit that believes in fair and competitive compensation, grounded in your qualifications, experience, impact, and the market.

A Thoughtful Approach to Compensation

The hiring range for this role is $96,000 - $160,000.
Your exact salary will depend on your location, experience, and how your background compares to others in similar roles at the College Board.
We aim to make our best offerupfront—rootedinfairness, transparency, and market data.
We adjust salaries by location to ensure fairness, no matter where you live.

You’llhave open, transparent conversations about compensation, benefits, and whatit’slike to work atCollegeBoard throughout your hiring process. Check out ourcareerspage for more.

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