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Senior Customer Success Manager
Minga🇨🇦In-Person - Kelowna, BCCA$75K–CA$110K/yr2mo ago
Summary
Senior Customer Success Manager at Minga leading customer satisfaction and retention for a Student Behavior Platform serving over 100 clients. This role involves building strong relationships, managing onboarding, and serving as the internal voice of the customer to drive product improvements.
Skills & Tools: 3+ years of customer success experience with excellent communication and CRM proficiency (HubSpot); strong problem-solving abilities, multitasking capacity, and ability to thrive in fast-paced environments.
Qualifications: SaaS and enterprise customer support experience required with proven ability to deliver virtual support and manage high-volume customer portfolios. Experience with Student Behavior Platform or education technology is advantageous.
Location: Remote for East Coast candidates or hybrid in Kelowna, British Columbia, Canada
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