Technical Support Representative I

Navigate360 • Full-time • Remote (Remote from Richfield, Ohio, United States) • 1w ago

Fast Facts

Join Navigate360 as a Technical Support Representative I, where you'll provide essential support for software and hardware issues, ensuring customer satisfaction in a fully remote role.

Responsibilities: Assist customers with technical issues, perform data migrations, maintain detailed records of interactions, and collaborate on system improvements.

Skills: Strong communication and troubleshooting skills, technical knowledge of software and hardware, and ability to work with various operating systems.

Qualifications: High school diploma required; preferred qualifications include a college degree and Microsoft A+ Certification.

Location: Remote position based in Richfield, OH; no travel required.

Compensation: Not provided by employer. Typical compensation ranges for this position are between $35,000 - $50,000.

Job Details

Level: Entry

Job Location: Remote - Richfield, OH 44286

Position Type: Full Time

Summary:

Assist customers with technical software and hardware related issues, database migrations, web-based portal configuration and help maintain customer satisfaction. The TSR1 will provide primary support to our customers across multiple software solutions and select hardware. The TSR1 will provide continual feedback to the Support and Operations Organization to continually improve the level of support and efficiency of systems.

Duties / Responsibilities:

Provide daily support to users of various systems including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation.
Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.
Provide support on hardware and software solutions to meet client requirements, routinely observe operational performance, and assist/conduct data migrations when necessary.
Maintain detailed records of daily interactions with customers, installation activities, reported issues, and completed solutions along with any further actions required of management or repair personnel.
Increase personal technical knowledge by reading trade publications, operating manuals, and diagnostics information, and attending conferences or seminars when possible.
Develop training manuals and troubleshooting procedures to help both support personnel and end users interact properly with hardware and software.
Collaborate with technical staff and clients to establish goals and objectives for system improvements and upgrades.
Create and implement new processes to improve efficiency and customer satisfaction while reducing costs.

Qualifications

Required Qualifications:

High school diploma and willingness to learn through on-the-job training
Strong communication skills and ability to remain calm and professional in all circumstances
Quickly identify problems and execute step-by-step troubleshooting procedures

Preferred Qualifications:

College degree
Microsoft A+ Certification
Bilingual English/Spanish
Working knowledge of Salesforce, Service Cloud, Jira, PC and Mac operating systems and Microsoft Office365 Applications

Navigate360 is an Equal Opportunity Employer and does not discriminate against applicants due race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or other legally protected status.