Customer Experience Manager

The Customer Experience Manager will enhance customer onboarding, retention, and training for teachers while collaborating closely with Territory Managers.

Responsibilities: Key responsibilities include onboarding new customers, conducting meetings for progress reviews, and providing support for professional development and training.

Responsibilities:

Skills: Required skills include excellent communication, customer service, analytical and problem-solving abilities, and proficiency in Microsoft Office.

Skills:

Qualifications: Preferred qualifications include a Bachelor's degree and 3+ years of relevant experience, particularly in K-12 education.

Qualifications:

Location: Position is located in Lubbock, TX, US.

Location:

Compensation: Not provided by employer. Typical compensation ranges for this position are between $60,000 - $90,000.

Compensation:

Description

Job Summary:

Job Summary:Job Summary:

Job Summary:Job Summary:

Job Summary:Job Summary:Job Summary:

The Customer Engagement Manager will be responsible for onboarding new customers, nurturing and retaining existing customers, and supporting professional development and training for teachers.

Duties & Responsibilities:

Duties & Responsibilities:Duties & Responsibilities:

Duties & Responsibilities:Duties & Responsibilities:

Duties & Responsibilities:Duties & Responsibilities:Duties & Responsibilities:

1. Onboards new customers, building customer success plans, ensuring customers are rostered and trained on the platform.
2. Conducts back to school meeting and mid-year review meeting.
3. Provides high level of nurturing to support the Territory Manager in renewal and expansion of the customer.
4. Holds regular cadence of meetings with Territory Managers to discuss progress on accounts.
5. Ongoing support in delivering professional development and training for teachers.
6. Performs other related duties as assigned.

Onboards new customers, building customer success plans, ensuring customers are rostered and trained on the platform.

Conducts back to school meeting and mid-year review meeting.

Provides high level of nurturing to support the Territory Manager in renewal and expansion of the customer.

Holds regular cadence of meetings with Territory Managers to discuss progress on accounts.

Ongoing support in delivering professional development and training for teachers.

Performs other related duties as assigned.

Onboards new customers, building customer success plans, ensuring customers are rostered and trained on the platform.

Conducts back to school meeting and mid-year review meeting.

Provides high level of nurturing to support the Territory Manager in renewal and expansion of the customer.

Holds regular cadence of meetings with Territory Managers to discuss progress on accounts.

Ongoing support in delivering professional development and training for teachers.

Performs other related duties as assigned.

Required Skills & Abilities:

Required Skills & Abilities:Required Skills & Abilities:

Required Skills & Abilities:Required Skills & Abilities:

Required Skills & Abilities:Required Skills & Abilities:Required Skills & Abilities:

1. Excellent verbal and written communication skills.
2. Excellent interpersonal and customer service skills.
3. Strong analytical and problem-solving skills.
4. Thorough understanding of product, industry, and/or services provided to clients.
5. Proficient with Microsoft Office Suite or related software.

Excellent verbal and written communication skills.

Excellent interpersonal and customer service skills.

Strong analytical and problem-solving skills.

Thorough understanding of product, industry, and/or services provided to clients.

Proficient with Microsoft Office Suite or related software.

Excellent verbal and written communication skills.

Excellent interpersonal and customer service skills.

Strong analytical and problem-solving skills.

Thorough understanding of product, industry, and/or services provided to clients.

Proficient with Microsoft Office Suite or related software.

Education & Experience:

Education & Experience:Education & Experience:

Education & Experience:Education & Experience:

Education & Experience:Education & Experience:Education & Experience:

1. Bachelor’s degree in related field preferred.
2. 3+ years of closing experience preferred.
3. Experience in K-12 education/administration is beneficial.

Bachelor’s degree in related field preferred.

3+ years of closing experience preferred.

Experience in K-12 education/administration is beneficial.

Bachelor’s degree in related field preferred.

3+ years of closing experience preferred.

Experience in K-12 education/administration is beneficial.

Physical Requirements:

Physical Requirements:Physical Requirements:

Physical Requirements:Physical Requirements:

Physical Requirements:Physical Requirements:Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Prolonged periods sitting at a desk and working on a computer.

Must be able to lift up to 15 pounds at times.

Prolonged periods sitting at a desk and working on a computer.

Must be able to lift up to 15 pounds at times.

An Equal Opportunity Employer

An Equal Opportunity EmployerAn Equal Opportunity Employer

An Equal Opportunity EmployerAn Equal Opportunity Employer

An Equal Opportunity EmployerAn Equal Opportunity EmployerAn Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.