Fast Facts
The Princeton Review is seeking a Program Coordinator to support their Local Programs team in delivering exceptional test preparation experiences across in-person and online courses.
Responsibilities: Coordinate course logistics, manage staffing, deliver effective communications to students and instructors, and assist with local marketing efforts.
Skills: Experience in operations or customer service, outstanding communication, attention to detail, and ability to manage multiple tasks in a dynamic environment.
Qualifications: At least one year of relevant experience in the fields of education, test preparation, or admissions; enthusiasm for both virtual and in-person interactions.
Location: Remote with occasional travel to Princeton, NJ and Midtown Manhattan, NY.
Compensation: $23 - $27 / Hourly
Title: Program Coordinator
Location: Remote
About The Princeton Review
The Princeton Review is a leading tutoring, test prep, and college admission services company. Every year, it helps millions of college- and graduate school–bound students achieve their education and career goals through online and in-person courses delivered by a network of more than 4,000 teachers and tutors, online resources, and its more than 150 print and digital books published by Penguin Random House. The company’s Tutor.com brand is one of the largest online tutoring services in the U.S. It comprises a community of thousands of tutors who have delivered more than 22 million one-to-one tutoring sessions. The Princeton Review is headquartered in New York, NY. Follow the company on LinkedIn, YouTube and Instagram.
About the Position
The Program Coordinator is a vital member of our Local Programs team, responsible for ensuring seamless operational delivery and outstanding student, parent, and instructor support across our in-person and online test preparation courses in Princeton, NJ and Midtown Manhattan, NY. Reporting to the General Manager, Local Programs, you will play a key role in managing course logistics, supporting instructors, assisting with local marketing initiatives, and delivering a top-tier experience for all customers. This role is ideal for a detail-oriented, flexible, proactive individual who thrives in a dynamic, mission-driven environment and enjoys both remote work and regular field engagement. The hallmark of a great Princeton Review experience is a seamless, frustration-free, and compelling journey that leads to a great outcome, and the Program Coordinator is the vital team member to ensure those experiences for our students, teachers, and school partners.
What You'll Do
Course Operations & Execution
Coordinate in-person course logistics to ensure efficient and cost-effective operations with a focus on outstanding student outcomes
Ensure all courses are staffed with best-fit instructors, while maximizing teacher availability and driving teacher satisfaction in their jobs
Maintain classroom facilities so that teachers and students have a great environment to teach and learn and have the technology setup and instructional materials they need
Input and maintain course details accurately in internal systems and undertake daily administrative tasks to ensure the functionality and coordination of team's activities
Student & Instructor Support
Deliver effective student communications with timely, accurate, and compelling information using the brand’s voice
Deliver effective teacher communications, both regular and ad-hoc, to always keep teachers well informed about their courses and students
Support enrolled students and their parents through outstanding phone and email customer service aimed at ensuring a delightful and frustration-free experience
Document all student, parent, and teacher contact to ensure continuity of customer service and provide feedback data to improve all aspects of the customer experience
Respond to calls, requests and needs of students/parents/teachers in a timely and professional manner
Ensure all stakeholders (students, parents, teachers) receive timely and accurate communications before, during, and after each program
Track customer interactions using cases and workflows
Marketing & Community Engagement
Execute local marketing tactics, including event support, digital promotions, and reputation management (e.g., reviews, testimonials).
Foster positive relationships with local organizations and community partners as needed.
Coordinate local marketing initiatives (events, email campaigns, partnerships) in collaboration with the General Manager.
Provide great advice, support, and follow-up to prospective students and their parents to ensure that they choose The Princeton Review for their test preparation, academic prep, and admissions needs
Other Responsibilities
Model collaborative, inclusive engagement with team members across the organization
Support the execution of local program goals, including enrollment targets, student satisfaction, and operational excellence
Gather and report on key program metrics to inform decision-making
Communicate and apply strategy, initiatives, and programs directed by the General Manager and Executive Leadership Team
Remain flexible and employ a growth mindset to to undertake other duties as assigned
Who You Are
You have at least one year of professional experience in operations, customer/client services, or related roles (ideally within the fields of education, test preparation, or admissions). This experience can include part-time positions or internships
You relish both virtual and face-to-face interactions, including with large groups, and have the ability to travel to Princeton, NJ and Midtown Manhattan, NY several times per month
You are either already a Princeton Review teacher or excited to meet the requirement to complete training and certification to be a Princeton Review SAT Teacher (with the option to teach courses yourself, after-hours and for additional pay, outside this role)
You possess an enthusiastic, confident and optimistic demeanor with an ability to thrive in a fast-paced environment
You attend to every detail, not letting anything fall through the cracks and a knack for anticipating problems and issues before they happen
You model integrity, professionalism, and inclusivity in all interactions
You manage your own time well and can work remotely from your manager, teammates, and customers
You write and speak clearly, directly, accurately, and with personality, with the ability to adhere to a brand voice and abide by the type of grammatical rules tested on the SAT
You deliver strong customer service with empathy and compassion for students and parents
You have the experience working collaboratively to achieve objectives
You have modern tech fluency, including the ability to manage your responsibilities using various communication platforms, Microsoft Office tools, and proprietary platforms
What We Offer
The Princeton Review is an equal employment opportunity employer. The Princeton Review’s policy is not to discriminate against any applicant or employee based on, and all qualified applicants will receive consideration for employment without regard to, race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, marital status, disability, military status, genetic information, or any other basis protected by applicable law. The Princeton Review also prohibits harassment of applicants or employees based on any of these protected categories. It is also The Princeton Review’s policy to comply with all applicable laws respecting consideration of unemployment status in making hiring decisions.
To Apply:
As part of your application, please include your resume and a thoughtful cover letter, addressed to Dan Coggshall (General Manager, Local Programs), outlining how your skills and experience meet the qualifications of the position. The salary range for this position is $23.85 - $27.40 (based on an hourly rate and a 40-hour work week).
The Princeton Review offers a competitive salary and benefits package, commensurate with experience and skills.
