Fast Facts
Join KnowBe4 as a Channel Account Manager, where you'll manage and support partner relationships to drive deal registrations and customer acquisition, providing exceptional service and leveraging marketing tools.
Responsibilities: Manage a portfolio of partners, conduct onboarding, facilitate product demos, increase partner registrations, and maintain sales pipelines.
Skills: Proven sales aptitude, experience in channel sales, strong communication, and organization skills, familiarity with IT security concepts, and proficiency in Salesforce and Google applications.
Qualifications: High school diploma required; Bachelor’s degree preferred; experience in channel sales and IT security is advantageous.
Location: This position is based in Clearwater, Florida.
Compensation: Not provided by employer. Typical compensation ranges for this position are between $70,000 - $90,000.
As a Channel Account Manager, you'll work with a variety of partners to manage, support and develop partners to drive increased deal registrations and Net New customers. You play an important role in ensuring partners have a positive experience with KnowBe4 and you provide excellent customer service. You're able to manage multiple partner accounts effectively and efficiently and leverage KnowBe4 marketing content to equip partners with demand generation tools and content that result in an increase in sales.
Responsibilities:
- Own and manage a large portfolio of established partners
- Conduct initial onboarding with assigned partners
- Send regular marketing and communications to partner sales reps
- Perform brief product demos and partner portal walkthroughs to enable partners
- Promote partners to attend partner portal walkthrough webinars
- Assist partner adoption of KnowBe4 by adding reps to Partner Portal
- Increase partner deal registrations through account mapping
- Direct partners to utilize tools and content in the Partner Portal and increase partner generated leads
- Close Net New business
- Maintain an accurate pipeline and forecasting
- Meet assigned targets for monthly sales volume requirements and objectives in assigned partner accounts
- Support direct sales and customer success teams where needed to manage the overall partner relationship
- Ensure partner compliance with partner agreements
- Maintain accurate and thorough records in Salesforce.com for opportunities, calls, emails, notes, tasks, demos and other relevant info in compliance with policy and procedure
Qualifications:
- High school diploma or GED required
- Bachelor’s Degree a plus
- Familiarity with standard concepts, practices and procedures within the IT Security Field a plus
- Experience with Channel Sales preferred
- Experience with Gmail and Google Docs
- Experience with Salesforce preferred
- Must be able to demonstrate sales aptitude working with channel partners
- Effectively manage and thrive in high-volume sales environment
- Ability to gain a quick understanding of the needs and pain points of channel partners
- Strong time management and organization skills
- Excellent verbal and written communications
- Good computer skills
- Ability to leave an engaging message and sound interested
- Must be comfortable working in a highly results oriented company
