IT Field Technician

Pansophic Learning

🇺🇸In-Person - Parma, OH$20–$29/hr2mo ago

K-12 Support IT Support Technical Support Hardware Maintenance School Technology Network Administration

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Summary

IT Field Technician role at Pansophic Learning providing technical support to enhance educational outcomes in a collaborative school environment in Parma, Ohio. Responsible for managing student accounts, overseeing technical projects, and maintaining technology infrastructure for student success.

Key Responsibilities: Create and manage student network accounts, install and troubleshoot computer hardware/software and peripherals, oversee technical projects with coordination among technology team members. Communicate with administrative staff and teachers, process warranty information, maintain detailed records, and respond promptly to technical inquiries.

Skills & Tools: Strong interpersonal and communication skills with ability to educate users and build rapport. Technical proficiency with Windows-based computers, software, networking, and various peripherals; exceptional multitasking ability in dynamic environments.

Qualifications: Associate Degree in Computer Science or related field (or substantial equivalent experience), minimum 3 years in a technical support role with at least 1 year in an educational setting. Valid Ohio driver's license required.

Location: Hybrid in Parma, Ohio, United States