Learning Operations Manager

🇮🇳In-Person - Noida, India₹600K–₹1.2M/yri3h ago

Corporate Operations Operations Management Learning Operations Vendor Management Training Administration LMS Administration

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Role Snapshot

Learning Operations Manager responsible for overseeing administrative and operational functions for a large-scale UAE client program across multiple sites. The role owns end-to-end operations including scheduling, vendor management, contractor support, and team leadership for Training Coordinators and LMS Administrators.

Key Responsibilities: Manage training scheduling across multiple UAE sites, vendor and EOR administration, contractor onboarding and performance management, and day-to-day coordination of learning operations. Set service standards, monitor SLAs, handle mailbox triage, ensure administrative compliance, and lead remote training coordinator teams.

Skills & Tools: Strong project management, vendor management, and administrative coordination capabilities with experience managing multiple stakeholders and teams. Proficiency in learning management systems, contractor compliance, and ability to balance operational efficiency with quality standards.

Qualifications: Not explicitly stated in the job description; typically requires 3-5 years of learning operations, training administration, or related program management experience with demonstrated team leadership. Bachelor's degree preferred; experience with global/multi-site operations and EOR administration is advantageous.

Location: In-Person - Noida, India

Compensation: ₹600K–₹1.2M/yr (estimated)

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Job Description

Learning Operations Manager | Onsite - Noida, India | Open to India-based candidates only

Position Type: Full-time employee

Location: Onsite - Noida, India

Our learning operations for a large-scale UAE client program need someone who can run the administrative engine behind the scenes: scheduling, contractor and vendor support, onboarding, and day-to-day coordination across multiple sites. This role owns that operation end to end and leads the teams who deliver it.

What you'll do

Oversee administration and coordination across the account's learning operations, setting service standards and monitoring performance against SLAs
Manage training scheduling across multiple UAE sites, working through onsite Training Coordinators to resolve conflicts and balance capacity
Own vendor management and Employer of Record (EOR) administration
Run onboarding for new joiners and contractor trainers, including access, equipment, and induction
Coordinate contractor support and manage contractor performance, quality, and compliance
Set up and run triage for learning operations mailboxes, keeping response times on track and escalating complex issues appropriately
Maintain administrative compliance, documentation, and audit readiness
Lead and develop the Training Coordinator and LMS Administrator teams

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