Fast Facts
PowerSchool is seeking a Senior Staff Technical Support Representative to lead technical support efforts in optimizing customer satisfaction and implementing solutions for K-12 education software.
Responsibilities: Key responsibilities include serving as the technical lead for the A&I migration team, providing solutions-oriented technical support, ensuring data integrity, and conducting application training.
Skills: Candidates should have a minimum of 12 years of relevant experience and strong technical analysis skills, particularly in data integration and application troubleshooting.
Qualifications: A Bachelor’s degree or equivalent experience is required, with additional experience acceptable in lieu of an advanced degree.
Location: This position is based in the United States and may require occasional travel up to 10%.
Compensation: $92000 - $155900 / Annually
Overview
At PowerSchool, we are a dedicated team of innovators guided by our shared purpose of powering personalized education for students around the world. From the central office to the classroom to the home, PowerSchool supports the entire educational ecosystem as the global leader of cloud-based software for K-12 education. Our employees make it all possible, and a career with us means you’re joining a successful team committed to engaging, empowering, and improving the K-12 education experience everywhere.
Team Overview
The Services team works closely together to set PowerSchool customers up for ongoing success through post-implementation support, troubleshooting, consultation on system setup options, and training on features and functionality. The team offers cross-portfolio support, all while meeting organizational objectives for revenue, utilization, and customer satisfaction.
Responsibilities
Description
The Technical Support team provides solutions-oriented technical support with a strong focus on customer service that is designed to maximum customer satisfaction while reaching our organizational goals.
Your day-to-day job will consist of:
- Technical lead for A&I migration team
- Primary technical interface for existing Services, Support, and Infrastructure teams
- Explore new solutions, including testing, design, modifications, and deployment required to meet both the PowerSchool and client’s business requirements
- Ensures data security and integrity for all PowerSchool applications
- Exercise independent judgment to analyze and diagnose application related problems and issues
- Work with data providers to fill data gaps and/or to adjust source-system data structures to facilitate analysis and integration with other K12 data
- Perform data profiling and source to target mappings
- Perform analysis on source data to determine the feasibility of using this data to solve business needs
- Assist in application training of existing users and new employees
- Write and maintain documentation of the ETL processes via process flow diagrams
- Ensures data security and integrity for all PowerSchool applications
- All other duties as assigned
Qualifications
Minimum Qualifications
- Minimum of 12+ years of relevant and related work experience.
- Bachelor’s degree or equivalent, or equivalent years of relevant work experience.
- Travel occasionally, up to 10%, for key moments such as team summits, training, customer meetings, company events, etc., with increased frequency during peak periods based on business demands.
- Additional experience may be substitute for an advanced Degree.
Compensation & Benefits
Compensation & Benefits
PowerSchool offers the following benefits:
- Comprehensive Insurance Coverage (including Medical, Dental, Vision, Pharmacy benefits, Life Insurance and AD&D)
- Flexible Spending Accounts and Health Savings Accounts
- Short-Term Disability and Long-Term Disability
- Comprehensive 401(k) plan
- Generous Parental Leave
- Unrestricted paid time off (known as Discretionary Time Off - DTO)
- Wellness Program, including ClassPass & Employee Assistance Program
- Tuition Reimbursement
- Optional Benefits: Pet Insurance, Identity Theft Protection, Student Debt Repayment Program and Prepaid Legal coverage
A reasonable estimate of the base compensation range for this position is $92,000 - $155,900 USD. This compensation range is specific to the United States and it incorporates many factors including but not limited to an applicant's skills and prior relevant experience and training; licensures, degrees, and certifications; internal equity; internal pay ranges; and market data/range parameters.
EEO Commitment
EEO Commitment
PowerSchool is committed to a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you have a disability and need an accommodation regarding our recruiting process, please let us know by emailing accomodations@powerschool.com.
