Customer Success Manager

Epic

🇺🇸None$90K–$110K/yr2mo ago

K-12 Customer Success Account Management Onboarding Education Technology School Partnerships

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Role Snapshot

Customer Success Manager at Epic, a leading digital reading platform, responsible for helping schools and educators achieve meaningful outcomes through effective onboarding and adoption of their platform. The role involves serving as a trusted partner to customers, ensuring successful implementation, strong adoption, long-term retention, and measurable classroom impact.

Key Responsibilities: Lead customer onboarding for schools and districts, drive product adoption aligned with educational goals, manage relationships with educators and administrators through regular check-ins and strategic planning, monitor usage metrics to identify risks and expansion opportunities, and deliver training sessions and create customer-facing resources.

Skills & Tools: Strong communication and presentation skills, stakeholder management, data-driven mindset with CRM and analytics tools proficiency, ability to manage multiple accounts simultaneously, product adoption expertise, and cross-functional collaboration capabilities.

Qualifications: 3+ years of experience in Customer Success, Account Management, or related roles in EdTech or SaaS organizations. Preferred experience includes K–12 schools/districts, LMS platforms, education background, and SaaS renewals/expansions.

Location: None

Compensation: $90K–$110K/yr

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