Revenue Operations Senior Analyst

Khan Academy • Full-time • Remote (Hybrid in Mountain View, California, United States) • $77,600 - $87,300 / year • 11h ago

Fast Facts

Join Khan Academy as a Revenue Operations Senior Analyst, where you'll play a vital role in managing the sales to payment process and ensuring accuracy in accounts receivable for our nonprofit organization dedicated to providing a free world-class education.

Responsibilities: Oversee customer invoices, manage collections, record cash activity, maintain alignment between systems, monitor payment processors, manage month-end activities, and support cross-team projects.

Skills: 3+ years of experience in revenue data management, proficiency in Excel, experience with CRM and various payment processors, strong interpersonal and communication skills.

Qualifications: Preferred experience in nonprofit revenue data management and familiarity with Salesforce, Sage Intacct, and common payment processing systems.

Location: Mountain View, CA, but open to remote work across the continental USA and Canada.

Compensation: $77600 - $87300 / Annually

ABOUT KHAN ACADEMY

Khan Academy is a nonprofit with the mission to deliver a free, world-class education to anyone, anywhere. Our proven learning platform offers free, high-quality supplemental learning content and practice that cover Pre-K - 12th grade and early college core academic subjects, focusing on math and science. We have over 181 million registered learners globally and are committed to improving learning outcomes for students worldwide, focusing on learners in historically under-resourced communities.

OUR COMMUNITY

Our students, teachers, and parents come from all walks of life, and so do we. Our team includes people from academia, traditional/non-traditional education, big tech companies, and tiny startups. We hire great people from diverse backgrounds and experiences because it makes our company stronger. We value diversity, equity, inclusion, and belonging as necessary to achieve our mission and impact the communities we serve. We know that transforming education starts in-house with learning about ourselves and our colleagues. We strive to be world-class in investing in our people and commit to developing you as a professional.

THE ROLE

Khan Academy is looking for a motivated and detail-oriented Revenue Operations Specialist to join our Finance Team with big aspirations to deliver exceptional service to our organization and stakeholders. The Revenue Operations Specialist will be responsible for overseeing the sales to payment process for our customers and ensuring the accuracy of incoming payments and accounts receivable from our district customers and donors.

RESPONSIBILITIES

Partner with the Sales and Philanthropy teams to create, update, and manage customer invoices.
Manage customer collections and serve as the primary point of contact for billing and payment inquiries.
Collect, review, and record transaction-level cash activity from multiple sources, including bank accounts, Stripe, PayPal, and donation platforms, and post activity in the accounting system.
Prepare and record cash-related accruals for processed transactions that have not yet been deposited.
Maintain alignment between the CRM (Salesforce), accounting system (Intacct), and bank activity, and collaborate with the Sales and Philanthropy Teams to resolve discrepancies.
Monitor payment processors and investigate and resolve processing, settlement, or reconciliation issues.
Manage month-end close activities related to cash receipts and accounts receivable, including reconciliation to bank statements and CRM data.
Prepare cash and receivables reports and audit support schedules (PBCs).
Contribute to process documentation, cross-team support, and ad hoc finance projects as needed.

WHAT YOU BRING

More than 3 years of experience in managing the revenue data and Accounts Receivable
Working knowledge of Excel functions and an ability to process large data sets in Excel
Working experience in CRM, more than three years of working experience in overseeing the activities of multiple payment processors
A roll-up-your-sleeves mindset as part of a small and mighty Finance Team
Motivated by the Khan Academy mission “to provide a free world-class education for anyone, anywhere."
Strong interpersonal and communication skills (both verbal and written)
High level of ethics, integrity, transparency, and trustworthiness
Proven cross-cultural competency skills demonstrating self-awareness, awareness of others, and the ability to adopt inclusive perspectives, attitudes, and behaviors to drive inclusion and belonging throughout the organization

IT’S AN ADDED PLUS IF YOU HAVE…

Commute to our Mountain View office once a week
More than 3 years of experience in managing the nonprofit revenue data
Working experience in CRM (Salesforce), ERP (Sage Intacct), and various payment processors ( Stripe, PayPal, and GoFundMe Classy)

YOU’LL BE SUCCESSFUL IF...

You double and triple-check your work because you know that accurate data is crucial for the Finance Team to operate successfully.
You are a self-starter. You work just as hard and meticulously by yourself as you do when someone is looking. You can “plan the work” and “work the plan.”
You can manage tasks simultaneously because you keep things in order. You're timely, and you leave breadcrumbs so others can figure out how you got the job done.
You are a team player and willing to help other teammates.

PERKS AND BENEFITS

We may be a non-profit, but we reward our talented team extremely well! We offer:

Competitive salaries
Ample paid time off as needed – Your well-being is a priority
8 pre-scheduled Wellness Days in 2026 occurring on a Monday or a Friday for a 3-day weekend boost
Remote-first culture - that caters to your time zone, with open flexibility as needed, at times
Generous parental leave
An exceptional team that trusts you and gives you the freedom to do your best
The chance to put your talents towards a deeply meaningful mission and the opportunity to work on high-impact products that are already defining the future of education
Opportunities to connect through affinity, ally, and social groups
And we offer all those other typical benefits as well: 401(k) + 4% matching & comprehensive insurance, including medical, dental, vision, and life

At Khan Academy we are committed to fair and equitable compensation practices, the well-being of our employees, and our Khan community. This belief is why we have built out a robust Total Rewards package that includes competitive base salaries, and extensive benefits and perks to support physical, mental, and financial well-being.

The compensation band for this role is $77,600 - $87,300 USD annually for candidates based in the United States and $104,862 - $117,969 CAD annually for candidates based in Canada. The pay range for this position is a general guideline only. The salary offered will depend on internal pay equity and the candidate’s relevant skills, experience, qualifications, and job market data. Additional incentives are provided as part of the complete total rewards package, in addition to comprehensive medical and other benefits.

MORE ABOUT US

OUR COMPANY VALUES

Live & breathe learners

We deeply understand and empathize with our users. We leverage user insights, research, and experience to build content, products, services, and experiences that our users trust and love. Our success is defined by the success of our learners and educators.

Take a stand

As a company, we have conviction in our aspirational point of view of how education will evolve. The work we do is in service to moving towards that point of view. However, we also listen, learn and flex in the face of new data, and commit to evolving this point of view as the industry and our users evolve.

Embrace diverse perspectives

We are a diverse community. We seek out and embrace a diversity of voices, perspectives and life experiences leading to stronger, more inclusive teams and better outcomes. As individuals, we are committed to bringing up tough topics and leaning into different points of view with curiosity. We actively listen, learn and collaborate to gain a shared understanding. When a decision is made, we commit to moving forward as a united team.

Work responsibly and sustainably

We understand that achieving our audacious mission is a marathon, so we set realistic timelines and we focus on delivery that also links to the bigger picture. As a non-profit, we are supported by the generosity of donors as well as strategic partners, and understand our responsibility to our finite resources. We spend every dollar as though it were our own. We are responsible for the impact we have on the world and to each other. We ensure our team and company stay healthy and financially sustainable.

Bring out the joy

We are committed to making learning a joyful process. This informs what we build for our users and the culture we co-create with our teammates, partners and donors.

Cultivate learning mindset

We believe in the power of growth for learners and for ourselves. We constantly learn and teach to improve our offerings, ourselves, and our organization. We learn from our mistakes and aren’t afraid to fail. We don't let past failures or successes stop us from taking future bold action and achieving our goals.

Deliver wow

We insist on high standards and deliver delightful, effective end-to-end experiences that our users can rely on. We choose to focus on fewer things — each of which aligns to our ambitious vision — so we can deliver high-quality experiences that accelerate positive measurable learning with our strategic partners.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, gender, gender identity or expression, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We value diversity, equity, and inclusion, and we encourage candidates from historically underrepresented groups to apply.

As part of this commitment, Khan Academy will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact careers@khanacademy.org