Senior ServiceNow Developer

MathWorks • Full-time • Hybrid in Natick, Massachusetts, United States • 1h ago

Fast Facts

MathWorks is seeking a skilled Senior ServiceNow Developer to join their hybrid work environment in Natick, US, focusing on enhancing and developing ITSM solutions within the ServiceNow platform.

Responsibilities: Key responsibilities include developing and maintaining ITSM applications, customizing ITSM modules, collaborating with cross-functional teams, implementing ITIL best practices, and troubleshooting issues related to ServiceNow.

Skills: Candidates should possess strong proficiency in JavaScript, HTML, CSS, and ServiceNow development, as well as familiarity with ITIL processes and Agile methodologies.

Qualifications: Preferred qualifications include a bachelor's degree with 6 years of experience, or a master's degree with 3 years of experience, along with experience in REST APIs and data analysis.

Location: This position is based in Natick, US with a hybrid work model allowing for both in-office and remote work.

Compensation: Not provided by employer. Typical compensation ranges for this position are between $110,000 - $145,000.

Job Summary

<p>MathWorks has a hybrid work model that enables staff members to split their time between office and home. The hybrid model provides the advantage of having both in-person time with colleagues and flexible at-home life optimizations. Learn More: https://www.mathworks.com/company/jobs/resources/applying-and-interviewing.html#onboarding.</p>

We are seeking a skilled and motivated ServiceNow ITSM Developer to join our ServiceNow development team. The ideal candidate will have a strong background in IT Service Management development, with specific expertise in the ServiceNow platform. You will be responsible for designing, developing, and maintaining ITSM solutions that enhance our ServiceNow environment, ensuring seamless integration and optimal performance.

MathWorks nurtures growth, appreciates inclusivity, encourages initiative, values teamwork, shares success, and rewards excellence.

Responsibilities

Develop and maintain ITSM applications on the ServiceNow platform, ensuring high performance and responsiveness.
Customize and configure ITSM modules, including Incident, Problem, Change, Service Request, and Knowledge Management.
Collaborate with cross-functional teams, including IT, business analysts, and stakeholders, to gather requirements and deliver solutions that meet business needs.
Implement ITIL best practices within the ServiceNow platform to optimize IT service delivery.
Conduct code reviews, testing, and documentation to ensure quality and compliance with standards.
Troubleshoot and resolve issues related to ITSM applications and the ServiceNow platform.
Stay updated with the latest industry trends and technologies to drive innovation within the team.

Qualifications

A bachelor's degree and 6 years of professional work experience (or a master's degree and 3 years of professional work experience, or equivalent experience) is required.

Additional Qualifications

Strong proficiency in JavaScript, HTML, and CSS.
Experience with ServiceNow development, including scripting, UI development, and integration.
Familiarity with ITIL processes and Agile development methodologies.
Excellent problem-solving skills and attention to detail.
Experience with REST APIs and web services.
Knowledge of additional JavaScript frameworks and libraries (e.g., Angular, React).
Experience in data analysis and reporting within ITSM contexts.