Fast Facts
The Chicago Account Representative at CDW delivers exceptional customer service, handling inbound inquiries and ensuring smooth account setups while promoting the brand.
Responsibilities: Manage inbound customer inquiries, process account setups, provide quotes, place orders, and collaborate with internal teams for problem resolution.
Skills: Excellent verbal and written communication, basic computer skills, strong organizational capabilities, and a customer service-focused mindset.
Qualifications: High school diploma, 1 year of call center and sales experience preferred, along with basic computer proficiency.
Location: The job is located in Chicago, Illinois, USA, with hybrid work arrangements.
Compensation: $16 - $16 / Hourly
Fast Facts
The Chicago Account Representative at CDW is responsible for providing exceptional customer service to new and repeat customers by handling inbound inquiries, facilitating account setups, and promoting CDW’s brand value.
Responsibilities: Key responsibilities include managing inbound customer inquiries, ensuring account setups are processed accurately, providing quotes, placing orders, and collaborating with internal teams to resolve customer issues.
Skills: Candidates should have excellent verbal and written communication skills, basic computer skills, strong organizational capabilities, and a customer service-oriented approach.
Qualifications: Preferred qualifications include a high school diploma, one year of call center experience, and sales experience in a structured work environment.
Location: The job is located in Chicago, Illinois, USA and requires full-time availability of at least 40 hours per week.
Compensation: $16 - $16 / Hourly
Description
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.
The CDW Onboarding Consumer Representativeis responsible forreceiving inbound phone calls and digitalrequests/orders from two groups of customers: 1) Customers that have not worked with CDW before; and 2) repeat“consumer” customers. The Representative’s primary duty and responsibility is to act as a CDW ambassador for newcustomers to CDW - responding professionally to inbound phone calls and web inquiries, ensuring that new CDWaccounts (SPS Accounts and CDW.com accounts) are set up correctly,determiningthe correct place for the customer’saccount, and introducing the new customer to theappropriate teamand engagement model at CDW, based on the typeofcustomer. They are to do this while providingcustomersa great customer experience for their first interaction withCDW.The Representative’s secondary duty and responsibility is to handle sales activity from our consumer or CONScustomers.Providing quotes, placing orders, following up on backorders, and providing general customer servicecapability while being a strong ambassador of the CDW brand.
Whatyou’lldo
- • Receives phone calls and digital inquiries (CDW.com orders, chat, or email) from first-time CDW customers.
- • Ensures a great ‘first impression’ of CDW by providing abest in classcustomer experience.
- • Timely and accurately handles thelogisticsof ‘account’ setup, both in SPS and online as well as any ordersthatoccurin the ‘first transaction’.
- •Leveragestools and template communications to ensure that new customers are aligned to and aware ofresources, support, and experiences that are available to them.
- • Receiving and processing all web/phone orders inquiries from CDW’s Consumer (CONS) customers.
- • Provide customers with answers to help resolve their issue or direct them to theappropriate departmentasneeded.
- • Provide best in class and comprehensive customer service toeach individualyou engage with consistent withthe CDW Way.
- • Collaborates with Customer Solutions Representatives in Customer Relations to enter and resolve customerissues through Customer Service Cases as needed.
- • Contributes to and fosters a positive and professional working relationship with internal departments includingCustomer Relations, the other teams within the SCC, and other sales segments.
- • Meet or exceed assigned individual and team metrics and ensure other performance goals and expectationsare met consistently.
- • Ensure awareness of and alignment with all internal sales andcustomersservice processes.
- • Maintain CDW’s values and Philosophies of Success.
What we expect from you
- • High School diploma or equivalent
- • 1 year of call center experience
- • 1 year of sales experience
- • Basic computer skills – experience with Microsoft preferred
- •Possessesexcellent verbal and written communication skills
- • Demonstrable organizational and time management skills – ability to multi-task in an ever-changing
- environment
- • Ability to achieve success individually and as part of a team in a highly structured and regulated work
- environment
- • Persistence combined with a positive attitude and approach to work and others – self-motivating work style
- • Ability to respond to customer contacts received through email,chatand phones within the defined servicelevels
- • Ability to solve problems and resolve conflict directly in multiple communication channels
- • Mature,positiveand collaborative interpersonal skills
- • Strong penchant for Customer Service
- • Must be able to work independently and in a team-oriented environment
- • Proven ability to multitask and balance multiple priorities in an ever-changing environment
- • Proven ability to providetimelysolutions, as customer issues must be resolved quickly and efficiently
- • Strong organization skills
- • Proper written and phone etiquette
Hourly compensation $16.40and this role isfull time, and you will be expected to work at least 40
hours/week. Overtime may berequired. The position iseligible for overtime pay. Eligible for an annual bonus of 10% paid out quarterly which will be pro-rated from your start date.
We make technology work so people can do great things.
CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.
CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW’s goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review CDW's AI Applicant Notice.
