Fulfillment Planning & Systems Analyst

Macmillan Learning • Full-time • Hybrid in Gordonsville, Virginia, United States • $55,000 - $75,000 / year • 8h ago

Fast Facts

MPS is looking for a Fulfillment Planning & Systems Analyst to optimize warehouse operations and manage order fulfillment processes in Gordonsville, VA.

Responsibilities: Coordinate warehouse operations, troubleshoot WMS problems, and improve the order fulfillment process by collaborating with various departments.

Skills: Key skills include analytical abilities, experience with warehouse management systems (WMS), and strong communication skills.

Qualifications: A Bachelor's degree in Supply Chain or a related field and 2-5 years of experience in logistics or distribution are required.

Location: This position is based in Gordonsville, Virginia, United States with a hybrid work arrangement.

Compensation: $55000 - $75000 / Annually

Fast Facts

We are seeking a Fulfillment Planning & Systems Analyst to enhance our warehouse operations at MPS in Gordonsville, VA, ensuring efficient order management and troubleshooting system issues.

Responsibilities: Coordinate daily warehouse operations, troubleshoot WMS issues, and collaborate cross-functionally to optimize the order fulfillment process.

Skills: Analytical skills, experience with warehouse management systems (WMS), and effective communication skills.

Qualifications: Bachelor's degree in Supply Chain or related field and 2-5 years of experience in logistics or distribution.

Location: Gordonsville, Virginia, United States

Compensation: Not provided by employer. Typical compensation ranges for this position are between $55,000 - $75,000.

Come join our team!

$1,000 Retention Bonus (after 1 year)

Paid Time Off

11 Paid Holidays

Eligible to participate in the 401(k) Plan

Competitive Benefits

MPS, a division of Macmillan Publishers, a leading US publisher of Trade and Academic titles, has a job opening for an Fulfillment Planning & Systems Analyst in our Gordonsville facility. MPS provides back office support, warehousing, and, fulfillment for Macmillan US, and is their primary distribution facility for North America.

Position Summary:

We’re seeking a highly analytical and organized Fulfillment Planning & Systems Analyst to support the daily execution and ongoing improvement of our warehouse operations. This role bridges the gap between system functionality and operational execution—ensuring orders are planned, processed, and fulfilled efficiently and accurately.

The ideal candidate will coordinate daily order release planning, proactively troubleshoot issues in our Warehouse Management System (WMS), and identify root causes of order and invoice flow disruptions. You’ll work cross-functionally with warehouse operations, IT, customer service, and traffic to resolve problems, implement fixes, and improve overall process flow.

What You’ll Do

Daily Operations & Planning

Build and maintain daily warehouse order release plans, coordinating when and how orders are dropped into the system for picking
Monitor order throughput to ensure shipments align with delivery deadlines and operational capacity
Adjust planning dynamically based on priority orders, volume fluctuations, system constraints and team capacity across the 24 hour operating cycle

System Issue Identification & Troubleshooting

Investigate issues where parcels are missing from trucks, orders aren’t processed, or invoices fail to generate
Track and analyze data in the WMS and related systems to identify operational or system-level breakdowns
Serve as the first line of triage for warehouse-related system issues and escalate as needed

Process & System Improvement

Document recurring issues, define root causes, and recommend short- and long-term solutions
Collaborate with IT and software vendors to test and implement fixes or improvements in the WMS
Develop standard operating procedures and training guides for relevant system and planning tasks

Cross-Functional Communication

Act as the liaison between warehouse operations, IT, finance, and customer service to ensure smooth execution of end-to-end order fulfillment
Communicate system status, issue resolutions, and planning updates clearly and promptly

What You Bring

Bachelor’s degree in Supply Chain, Business, Operations Management, Information Systems, or related field (or equivalent work experience)
2–5 years of experience in a warehouse, distribution, or logistics environment
Familiarity with Warehouse Management Systems (WMS); experience with [insert specific system, if relevant] a plus
Strong analytical, problem-solving, and organizational skills
Ability to interpret operational data and make process-based decisions
Comfortable collaborating across departments and communicating with both technical and non-technical audiences

Why Join Us?

Be at the center of mission-critical warehouse operations
Collaborate with smart, driven people across departments
Help build a smarter, more responsive distribution system

MPS is proud to be an equal opportunity employer, consistently striving to foster a culture where everyone belongs. We welcome applicants of all backgrounds and identities. Qualified applicants are evaluated without regard to race, color, religion, age, ethnicity, national origin, sex, sexual orientation, gender identity or expression, disability status, physical ability, neurodiversity, genetic information, protected veteran status, family and economic status, and background or any other characteristic protected by federal, state, or local law. We prohibit discrimination of any kind and will provide reasonable accommodations to qualified individuals with disabilities in accordance with applicable law.