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Summary
Customer Success Manager responsible for delivering exceptional service and driving engagement within a portfolio of 5-10 strategic and enterprise accounts worth $5-$10M in annual revenue. The role focuses on long-term customer retention, relationship optimization, and ensuring clients achieve successful outcomes with Meazure Learning's education technology solutions.
Key Responsibilities: Serve as primary point of contact for assigned accounts, manage customer relationships, provide ongoing product training, forecast revenue, and drive customer engagement through proactive outreach and account visits. Collaborate with internal teams, represent the company at conferences, protect business from competitors, and respond to customer inquiries while building relationships with key account influencers.
Skills & Tools: Strong communication and relationship-building abilities, technical aptitude with web-based applications and data analysis tools (Tableau), ability to multi-task and manage complex accounts, executive-level problem-solving skills, and emotional intelligence for cross-functional collaboration.
Qualifications: 2-3 years of customer service experience in a related field, proficiency with Microsoft Office and web-based applications, strong execution focus, and demonstrated ability to manage strategic partnerships and forecast business outcomes.
Location: Hybrid in McLean, Virginia, United States (requires at least 20% travel to client accounts)
Job Description
The full job description is available on Meazure Learning's website.
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