Healthcare Program Delivery Manager

InStride • Full-time • Remote (Remote from California, United States) • 3d ago

Fast Facts

InStride is seeking an experienced Healthcare Program Delivery Manager to oversee the coordination and execution of clinical education programs across various partners, ensuring high-quality and compliant experiences.

Responsibilities: Manage and coordinate clinical education programs, ensure smooth execution from program setup to completion, maintain timelines and workflows, and facilitate communication between stakeholders.

Skills: Strong project management, relationship management, communication skills, and operational execution; familiarity with clinical education program requirements is essential.

Qualifications: 3+ years of experience in clinical education program coordination; a Bachelor's degree is preferred but extensive experience is valued; familiarity with operational tools like Salesforce is a plus.

Location: The position is available in Los Angeles, CA or as a remote role.

Compensation: Not provided by employer. Typical compensation ranges for this position are between $85,000 - $130,000.

What we're looking for:

InStride is looking for an experienced Healthcare Program Delivery Manager who is ready to jump in head-first to own the execution and coordination of complex clinical education programs across Academic Partners and Client Partners. This role exists to bring clarity, consistency, and accountability to clinical program delivery, ensuring cohorts run smoothly from program handoff through clinical completion.

This role will serve as the operational owner for clinical cohort coordination, partnering closely with internal InStride teams and external academic and client stakeholders to deliver high-quality, compliant clinical experiences at scale. It requires a unique blend of comfort and gravitas in client- and partner-facing interactions with the operational acumen to continuously optimize clinical delivery.

Skills we’d love to see you show off:

Clinical Program Delivery: Coordinating multiple concurrent clinical education programs with varying requirements, timelines, and partner expectations, ensuring smooth execution from program setup through cohort completion.
Stakeholder & Relationship Management: Managing complex relationships across academic leadership, client site leadership, and internal teams, with the ability to communicate effectively at executive, clinical, and operational levels.
Operational Execution: Building and maintaining detailed timelines, workflows, and tracking mechanisms to manage learner progress, clinical readiness, and cohort milestones.
Cross-functional Collaboration: Facilitating collaboration between internal teams (Client Success, Academic Partner Success, Client Operations, Product, etc.) and external partners to drive consistent, high-quality outcomes.
Communication & Reporting: Synthesizing complex program information into clear, timely updates and reports for multiple stakeholders simultaneously.
Critical Thinking: Proactively identifying risks, misalignment, or execution gaps and driving resolution in highly nuanced, regulated environments.

Who you are:

You bring 3+ years of experience coordinating clinical education programs such as nursing rotations, residencies, fellowships, or allied health training programs
You have hands-on experience with how clinical programs operate, including didactics, clinical placements, rotations, and compliance requirements
While a Bachelor’s degree is preferred, extensive experience in healthcare education or clinical training environments is equally valued
Highly organized with strong project management skills and exceptional attention to detail
Comfortable managing multiple programs and cohorts simultaneously, each with distinct flows and nuances
Strong written and verbal communicator who can translate complexity into clarity
High EQ, calm under pressure, and confident navigating ambiguity
Familiarity with operational systems, tracking tools, and reporting workflows (Salesforce, spreadsheets, dashboards, or similar tools such as Asana)
Startup-minded with a “no job too small” approach to execution

How you will create impact:

Serve as the primary operational owner for clinical cohort coordination across clients, academic partners, and client partners
Support clinical discovery conversations with existing and prospective clients to ensure scalable, compliant program design and smooth execution
Coordinate clinical programs from program handoff through cohort planning, start, execution, and completion
Set up and facilitate meetings between academic partners and client partners to align on clinical requirements, timelines, and expectations
Ensure client partners are prepared to host learners in accordance with academic partner rules, policies, and clinical requirements
Track learner readiness, clinical milestones, and progress across didactic and clinical phases
Manage cohort-level tracking and reporting, providing clear visibility to academic partners, client partners, and internal InStride stakeholders
Proactively identify risks related to learner readiness, placement capacity, compliance, or timelines and drive resolution
Support learner issue escalation and coordination across academic and clinical stakeholders
Create and refine repeatable processes, templates, and tools to support scalable clinical program coordination
Partner with internal teams to continuously improve clinical execution, data integrity, and partner experience
Operate effectively in a fast-paced, highly iterative environment where clinical programs vary by partner, state, and discipline