Manager of Student Services

🇺🇸In-Person - Indianapolis, IN$55K–$75K/yri1w ago

K-12 Operations Student Support School Operations PBIS Implementation MTSS Coordination Discipline Management

Role Snapshot

The Manager of Student Services drives behavioral intervention and supports student culture at a KIPP school by identifying trends, building relationships with students and teachers, and partnering with families to address student support needs.

Key Responsibilities: Responds to discipline incidents, provides in-classroom behavioral support, manages individualized development programs for struggling students, and collaborates with leadership on school-wide positive incentive systems and restorative justice initiatives. Supports daily operations including classroom coverage, arrival/dismissal supervision, and coordination with support services.

Skills & Tools: Strong interpersonal and relationship-building skills with students, families, and staff; proficiency in behavioral intervention strategies, data analysis for identifying trends, and implementation of restorative justice or emotional intelligence frameworks; ability to manage multiple cases and coordinate across teams.

Qualifications: Typically requires a bachelor's degree and 1-3 years of experience in student services, behavioral support, or education-related roles; familiarity with school discipline systems and positive behavior frameworks preferred.

Location: In-Person - Indianapolis, IN

Compensation: $55K–$75K/yr (estimated)

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Job Description

POSITION OVERVIEW

The Manager of Student Services (MSS) is responsible for supporting student culture and discipline throughout the school. Reporting to the Associate Director of Student Services (ADSS), the MSS will drive behavioral intervention by identifying trends in classrooms, building strong relationships with students and teachers, and partnering with parents to identify student support needs. The MSS will work one-on-one with students to replace negative and disruptive responses into positive actions.

RESPONSIBILITIES

Respond to student discipline incidents, working with students, staff, and families
Manage students to develop positive behaviors and character by providing in-classroom support and development
Partner with parents to identify strategies that support positive student actions
Refer students to additional support services (i.e. health services, counseling services, mentorship programs, etc.) as necessary
Build effective relationships among students and teachers to improve the school community
Foster a school community that supports the school’s mission and promotes respect and appreciation for all students, staff, and families
Support the execution of the school-wide positive incentive systems
Create and support implementation of individualized development programs for struggling students as necessary, aligned with the discipline vision, to ensure student success in meeting school expectations
Support the ADSS and school leadership team in the implementation of the plan for school culture that is in alignment with school priorities (structure may include elements of restorative justice, emotional intelligence, cultural competency, etc.)
Collaborate with the ADSS to review student case files and manage student retention efforts
Collaborate with Response to Intervention (RtI) team on behavioral data tracking to provide tiered support for identified students
Execute additional duties as needed as a member of the school team (arrival and dismissal support, lunch support, covering classes, etc.)
Support daily school operations through classroom coverage and supervision support as needed, including coverage for teacher absences, PTO, and other staffing gaps to ensure a safe and productive learning environment for students

EXPECTATIONS

Arrive at school by 8 a.m. and participate in after school professional development three days a week
Attend and participate in school-sponsored family events
Meet all expectations and requirements as stated in the KIPP Employee Handbook