Customer Success Manager (IL)

Edmentum • Full-time • Remote from Chicago, Illinois, United States • 3h ago

Fast Facts

Join Edmentum as a Customer Success Manager, guiding educators and administrators to leverage technology for improved student outcomes. This role involves building relationships, analyzing data for insights, and advocating for customer needs.

Responsibilities: Manage customer success from onboarding to renewal, build partnerships with educational leaders, analyze data for strategic insights, and collaborate with internal teams for renewals and growth.

Skills: Strong communication, data analysis, strategic recommendation skills, deep understanding of curriculum, instruction, and educational trends, adaptability, and collaboration.

Qualifications: Bachelor’s degree with 5+ years in education technology or customer success, passionate about education improvement, and based in the Chicago/Illinois area.

Location: This position is located in the Chicago/Illinois area, with potential travel up to 65%.

Compensation: Not provided by employer. Typical compensation ranges for this position are between $70,000 - $120,000.

What You’ll Do

As a Customer Success Manager, you’ll be the trusted advisor guiding educators and administrators to achieve their goals with Edmentum solutions. You’ll lead impactful implementations, foster strong relationships, and ensure every customer experience drives meaningful student success.

In this role you will:

Champion customer success from onboarding through renewal, ensuring seamless adoption and measurable outcomes.
Build deep partnerships with district leaders and educators to promote engagement and awareness.
Analyze data to uncover insights and craft strategies that maximize student learning impact.
Collaborate with internal teams to secure renewals and identify growth opportunities.
Advocate for customers by sharing feedback that shapes future products and services.

Who You Are

You have a bachelor’s degree and 5+ years of experience in education technology or customer success.
You live in the Chicago/Illinois area
You are passionate about improving education and driving positive change.
You have strong communication skills and can engage effectively at all levels of a district.
You are skilled in analyzing data and making strategic recommendations.
You have a deep understanding of curriculum, instruction, and educational trends.
You are proactive, adaptable, and thrive in a fast-paced environment.
You are collaborative and committed to fostering inclusion.
You are willing to travel up to 65%.
You are willing to take on evolving responsibilities based on business needs.

Job Application Deadline: March 27, 2026