Account Manager - First Year

3P Learning • Full-time • Hybrid in Chicago, Illinois, United States • 15h ago

Fast Facts

Join 3P Learning as an Account Manager to drive customer success and engagement for first-year school clients using innovative educational products.

Responsibilities: Manage a portfolio of first-year school customers, oversee onboarding, deliver product training, and ensure customer satisfaction and retention.

Skills: 3+ years in account management or customer success in EdTech or similar, strong presentation skills, and experience with CRM platforms like Salesforce.

Qualifications: Proven record of exceeding customer success targets and ability to engage educators or school leaders.

Location: This job is located in Chicago, Illinois.

Compensation: Not provided by employer. Typical compensation ranges for this position are between $50,000 - $70,000.

At 3P Learning, we're not just creating educational products; we're crafting masterpieces that set the gold standard in global EdTech excellence. Our products are not just tools; they're tickets to learning adventures loved by millions of children worldwide!

If you are ready to dive into a role that's not just a job then look no further, because at 3P Learning, we're on a mission to revolutionize education and have a blast while doing it!

We are looking for a dynamic and customer focused Account Manager to support our first year school customers as they begin their journey with our products. In this role, you will play a pivotal part in helping schools successfully implement our solutions, build strong relationships and ensure our customers see real value from day one.

What You Will Be Doing...

Manage a portfolio of first-year school customers, ensuring high levels of engagement, satisfaction and retention.
Lead the onboarding process for new schools, ensuring successful implementation within the first 45 days.
Coordinate product setup and training to ensure educators are confident using 3P products.
Deliver product demonstrations, training sessions and professional development workshops for educators and school leaders.
Conduct regular health checks and strategic check ins to review product usage and ensure customers are realizing full value.
Collaborate with Sales, Marketing and Customer Support teams to deliver a seamless and consistent customer experience.
Represent the company at education conferences, school visits and industry events to strengthen relationships and promote 3P solutions.

What You Will Have...

3+ years experience in account management, customer success or sales, ideally in EdTech, SaaS or education focused organizations.
A proven track record of meeting or exceeding revenue, retention or customer success targets.
Experience onboarding and supporting customers through product adoption.
Confidence managing a portfolio of accounts or a defined territory.
Experience using CRM platforms such as Salesforce and analyzing customer data to guide strategy
Strong presentation and communication skills, with experience engaging educators or school leaders being a plus.

What You will Be...

Passionate about education and motivated by the opportunity to help teachers and students succeed.
Proactive and solutions focused, you take initiative, anticipate challenges and find creative ways to support customers.
Highly organized and can confidently manage multiple accounts while maintaining excellent attention to detail.
Data curious and enjoy using insights and metrics to improve outcomes and guide decisions.
A team player where you thrive working cross-functionally and contributing to shared goals.

At 3P Learning, we value collaboration, innovation and professional growth. This role is a fantastic opportunity to build meaningful relationships with schools, drive customer success and grow within a supportive team.

We can’t wait to hear from you and look forward to sharing more about 3P and our amazing people and products.