Customer Success Manager (CA/AZ)

McGraw Hill • Full-time • Remote (Remote from California, Arizona, United States) • $65,000 - $95,000 / year • 22h ago

Fast Facts

The Customer Success Manager will serve as a vital liaison for internal teams and district partners, ensuring customer satisfaction and account growth through strategic planning and data analysis.

Responsibilities: Key responsibilities include leading territory calls, monitoring account health, managing renewals, and collaborating with cross-functional teams to enhance customer engagement and success metrics.

Skills: Candidates must possess strong communication, organizational, and interpersonal skills, along with experience in account management and familiarity with tools like MS Office and Salesforce.

Qualifications: A Bachelor's degree is required (Master's preferred), alongside at least 5 years of experience in sales or account management.

Location: This position is remote with up to 75% travel, ideally located in the Pacific time zone within California or Arizona.

Compensation: $65000 - $95000 / Annually

Overview

Build the Future

When was the last time you experienced the impact of your work? Our Customer Success team thrives on building meaningful relationships with educators and learners. With that comes the unique opportunity to touch lives and experience first-hand the difference your hard work makes.

How can you make an impact?

As a Customer Success Manager, you will be a key point of contact for both internal Account Team members and district partners, playing a pivotal role in fostering communication and collaboration across all levels. You will actively monitor and support the renewal, expansion, and overall success of our enterprise customer accounts by tracking key account health metrics. Your expertise will be crucial in identifying and addressing the unique needs of each account, ensuring continued satisfaction and growth.

This is a remote position requiring up to 75% of travel. Ideal candidates should reside in the Pacific time zone preferably within the regions spanning from California and Arizona. Candidates must be located within the United States and eligible to work for any employer.

What you will be doing...

Lead and coordinate territory calls, aligning internal account teams, tracking implementation, and using data to drive retention and growth
Monitor account health by organizing bi-weekly At-Risk Action Plan calls and analyzing data to determine next steps for escalated accounts
Partner cross-functionally with Sales and Professional Services to evaluate district data, identify risks, and take proactive action
Drive renewal success by coordinating strategic account plans and mobilizing teams to mitigate risk and support expansion
Collaborate regularly with Professional Services and district leadership to review usage, engagement, and success metrics, and identify opportunities
Develop and deliver best practices, resources, and communication strategies to strengthen program adoption and integration within districts

We’re looking for someone with…

Bachelor’s degree required (master’s preferred) with at least 5 years of sales and/or account management experience
Proven experience managing complex, high-level customer success relationships
Strong ability to manage renewals, including quotes, proposals, and identifying expansion opportunities
Excellent communication, presentation, and facilitation skills with the ability to influence stakeholders
Highly organized, adaptable, and capable of managing multiple priorities in dynamic environments
Strong interpersonal and technical skills, including proficiency in MS Office, Salesforce, and willingness to travel as needed

Here’s what we offer:

There has never been a better time to join McGraw Hill. In our culture of curiosity and innovation, you will be able to own your growth and develop as we do.

The pay range for this position is between $65,000-$95,000 annually, however, base pay offered may vary depending on job-related knowledge, skills, experience, and location. Additionally, a full range of medical and/or other benefits may be provided, depending on the position offered. Click here to learn more about our benefit offerings.

McGraw Hill recruiters always use a “@mheducation.com” email address and/or from our Applicant Tracking System, iCIMS. Any variation of this email domain should be considered suspicious. Additionally, McGraw Hill recruiters and authorized representatives will never request sensitive information in email.

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