Accounts Receivable Specialist

Who we are

Do you want to be part of a global, mission-driven organization at the intersection of open science, technology, and innovation, working alongside colleagues who are passionate about advancing knowledge for the benefit of society?

At Frontiers, our purpose is simple yet ambitious: to make science open.

We believe open science empowers the global research community to accelerate discovery and develop the solutions we all need to live healthy lives on a healthy planet.

Frontiers is one of the world's largest and most impactful research publishers. By making peer-reviewed, quality-certified science openly accessible, we help researchers, educators, policymakers, and innovators address some of society's most pressing challenges. Our research has been viewed more than 4 billion times, reflecting the power of science that is open for all. Learn more about our impact: https://www.youtube.com/watch?v=87ejFfnQzko

The role

We are looking for experienced Accounts Receivable Specialists at the senior level to provide support to our growing Accounts Receivable team, managing past due accounts and providing excellent customer service while collaborating on payment terms with customers are a large part of the Collections Specialist day-to-day work. The ideal candidate is motivated, enthusiastic, outgoing and has a passion for helping people.

You need to be a self-starter who takes initiative and can maintain professionalism in a fast-paced environment, as well as communicating effectively with both external customers and internal stakeholders.

Responsibilities

• Interact with clients directly and answer questions regarding the invoices

• Research and resolve account discrepancies and any other outstanding issues

• Process and record payments

• Perform administrative task: filling vendor forms, creating vendor profile in the platforms, uploading the invoices in the vendor´s platforms

• Update and correct and generate the invoices

• Answer to phone calls

• Payment’s investigations

• Maintaining accounts receivables file and records

• Investigating and resolving any irregularities or enquiries

• Dispute management

• Following defined policies and procedures

• Participation in continuous process improvement,

• Ad hoc duties

About you

• University degree

• Finance background is a plus

• Strong knowledge of English (company language)

• Customer service orientation (previous customer service experience a plus)

• Ability to prioritize and organize work to produce results

• Excellent knowledge of Excel

• Ability to work in a fast-paced and international environment

• High degree of accuracy and attention to detail

• Strong interpersonal skills

• Team player

What we can offer you

• Extra wellbeing days on top of your annual leave allowance
• Up to 3 paid volunteering days each year
• 24/7 confidential Employee Assistance Programme for wellbeing, mental health, legal and financial support
• Learning & development opportunities through the Frontiers Learning Hub
• A locally relevant benefits package aligned to your country, including healthcare and pension/retirement provision where applicable
• A collaboration-led, office-first culture with role-appropriate flexibility
• International teams and a diverse, global working environment

Equal Opportunity Statement

Frontiers actively embraces diversity and is a safe and welcoming workplace. Recruitment is free from discrimination, including based on race, national or ethnic origin, age, religion, disability, sex, gender identity, or sexual orientation. With employees from more than 50 nationalities, our diversity creates vibrant teams and constantly challenges us to appreciate multiple perspectives.

If you require any accommodations to participate fully in our recruitment process, please let us know. We are committed to creating an accessible and inclusive candidate experience.