Program Manager

Program Manager (PM)

Department: Operations
Reports To: Director of Operations / Regional Director
FLSA Status: Exempt

Pay: $70,304/ year

Location: Stockton, CA

Position Summary

The Program Manager (PM) is responsible for the day-to-day operational success of assigned programs and regions. This role oversees staffing, scheduling, program quality, compliance, and school partnerships, ensuring that BAM programs are delivered safely, consistently, and at a high standard. The PM serves as the primary point of contact for schools and internal teams and plays a critical role in supporting instructors and driving program excellence.

Key Responsibilities

Program Operations & Quality

• Oversee daily operations of assigned programs, ensuring alignment with contracts, ratios, and schedules
  
• Conduct regular site visits, observations, and check-ins to monitor program quality and instructor performance
  
• Ensure programs follow curriculum expectations and provide a positive student experience
  
• Address and resolve on-site issues in real time, escalating when necessary
  

Staff Management & Support

• Recruit, onboard, train, and retain program staff
  
• Ensure staff meet all compliance requirements (background checks, mandated reporter training, TB, etc.)
  
• Manage staff schedules, coverage, substitutions, and timekeeping accuracy
  
• Coach instructors through feedback, performance conversations, and professional development
  
• Serve as first point of contact for staff concerns, call-outs, and scheduling needs
  

Scheduling & Payroll Coordination

• Build and maintain staff schedules using approved systems (e.g., Paycom)
  
• Monitor timecards for accuracy and compliance with scheduled hours
  
• Partner with payroll and operations teams to address discrepancies
  
• Support coverage for evenings, early dismissals, weekends, and special events as needed
  

School & District Partnership

• Act as the primary liaison between BAM and school/district partners
  
• Maintain strong relationships with principals, site contacts, and district stakeholders
  
• Communicate program updates, staffing changes, and operational needs
  
• Support contract adherence and flag discrepancies related to staffing, timing, or scope
  

Compliance & Risk Management

• Ensure programs meet all licensing, district, and state requirements
  
• Follow and enforce BAM policies related to safety, supervision, and conduct
  
• Support ADA interactive processes, documentation requests, and attendance accountability as needed
  
• Document incidents, concerns, and corrective actions accurately and timely
  

Collaboration & Reporting

• Collaborate closely with Operations, HR, Sales, Curriculum, and Payroll teams
  
• Maintain accurate records in internal systems (e.g., Salesforce, Paycom, internal dashboards)
  
• Provide regular updates, insights, and data to leadership
  
• Support special projects, seasonal transitions (summer/winter), and growth initiatives
  

Qualifications

• Bachelor’s degree preferred or equivalent relevant experience
  
• 2+ years of experience in program management, education, youth programs, or operations
  
• Experience managing staff and working directly with schools or districts
  
• Strong organizational, communication, and problem-solving skills
  
• Ability to work flexible hours, including early mornings, afternoons, evenings, and occasional weekends
  
• Proficiency with scheduling, payroll, and operational systems (e.g., Paycom, Salesforce, Google Workspace)
  

Key Competencies

• Leadership and staff coaching
  
• Operational organization and attention to detail
  
• Strong judgment and decision-making
  
• Relationship building and communication
  
• Adaptability in fast-paced, changing environments
  
• Commitment to student safety and program quality