Fast Facts
The Solution Specialist at Everway is responsible for delivering high-impact demonstrations of the company's solutions, working closely with sales and customer success teams to tailor presentations that meet customer needs.
Responsibilities: Key responsibilities include delivering tailored demonstrations, facilitating pre-demo sessions, managing communication and workflows, contributing to resources for sales enablement, and collaborating across departments.
Skills: Candidates should have excellent communication and presentation skills, strong organizational abilities, and a deep understanding of product adoption strategies in customer-facing roles, preferably within SaaS or edtech.
Qualifications: Preferred qualifications include experience in instructional design, familiarity with the education sector, and a Bachelor’s degree in business, education or related fields.
Location: Remote, USA
Compensation: Not provided by employer. Typical compensation ranges for this position are between $70,000 - $100,000.
About the role
The Solutions Specialist plays a critical role in bringing Everway’s solutions to life for prospective and existing customers. This individual combines deep product expertise, industry knowledge, and strong storytelling skills to deliver tailored, high-impact demonstrations that clearly connect our solutions to customer needs.
Working closely with Account Executives and Customer Success Managers, the Solutions Specialist designs and delivers personalized, value-driven demos that support both new business acquisition and account expansion. As a highly cross-functional partner, they collaborate with Product, Marketing, and Customer Success teams to ensure alignment, strengthen messaging, and continuously improve the effectiveness of our sales approach.
Main responsibilities
- Deliver compelling, customer-centric demonstrations: Partner with Sales and Customer Operations to design and lead tailored demos that directly address customer challenges and goals
- Prepare for success: Facilitate pre-demo planning sessions to align on objectives, use cases, and success criteria
- Drive seamless coordination: Maintain clear, consistent communication with internal stakeholders before, during, and after customer engagements
- Manage scheduling and workflows: Maintain accurate availability via Google Calendar and manage demo requests and activities through Salesforce
- Support scalable sales enablement: Contribute to the development and maintenance of internal resources (e.g., Confluence, Consensus, Showpad) to enhance team effectiveness
- Collaborate cross-functionally: Partner with Marketing, Product, and Customer Success to ensure consistent messaging and continuous improvement of demo content
- Build deep product expertise: Develop and maintain strong knowledge across the Everway product suite and relevant market segments to confidently position solutions
Essential Criteria
- 3+ years of experience in a customer-facing or product specialist role, preferably within the SaaS or edtech industry.
- Strong understanding of product adoption strategies and the post-sales customer journey.
- Excellent communication and presentation skills, with the ability to explain complex concepts to diverse audiences.
- Proven track record of building strong customer relationships and driving engagement and satisfaction.
- Familiarity with market analysis techniques, including monitoring competition and identifying emerging trends and opportunities.
- Strong organizational skills with the ability to manage multiple tasks and projects effectively.
- Willingness to travel as needed to support customer engagement efforts.
Desirable Criteria
- Experience in product enablement, instructional design, or content development, with a focus on creating resources that support customer learning and success.
- Familiarity with the education sector and the needs of K-12 or higher education institutions.
- Bachelor’s degree or equivalent experience in business, education, or a related field.
Please submit your application by Thursday, April 2nd 2026.
Please note: applications may close early due to high demand, so early submission is encouraged.
