Fast Facts
The College Board is seeking a Director of Strategic Accounts & Customer Success to lead key account strategies, enhance client satisfaction, and ensure effective usage of enrollment solutions for higher education institutions.
Responsibilities: Drive client retention and success through tailored account strategies, ensure optimal usage of enrollment solutions, establish strong relationships with clients, and contribute to product innovation.
Skills: Strong experience in customer success and account management, data-driven decision-making, excellent communication skills, and proficiency in CRM systems.
Qualifications: Bachelor’s degree with 5+ years of experience in customer success or account management roles, proven track record in strategic account retention and growth.
Location: Remote - Virginia, United States of America
Compensation: $80000 - $130000 / Annually
Director, Strategic Accounts& Customer Success
College Board:BigFuture; Recruitment & Enrollment Solutions Unit
Location:This is a remote role. Candidates who live near CB offices have theoptionof being fully remote or hybrid (Tuesday and Wednesday in office).
Role Type: This is a full-time position
Travel – Up to 40%
All CB employeesare required tooccasionally travel to meet in person for business purposes.
About the Team
The Recruitment & Enrollment Solutions (RES) team is made up of dedicatedand experiencedprofessionals focused on sales,support, andlong-term success ofCollegeBoard’s market-leading enrollment solutions. Through consultative engagement and customer success management methodologies, this team serves over 1,200 higher education institutions each year,providingstrategic insights, adoptionsupportand guidance on how best toleveragethe College Board Search & Connections suite of solutions to achievetheirenrollment goals.
About the Opportunity
The Director, Strategic Accounts& Customer Successis responsible fordesigning and executinga personalized account success strategy centered onthe retention, satisfaction, andlong-termgrowth of large-scale key accounts. This leader excels at building trusted partnerships,anticipatesclient needs, and ensures institutions fullyoptimizeCollege Board enrollment solutionsto deliver measurable enrollment outcomes. Deep knowledge of higher education enrollment challenges and proven experience driving adoptionand customer value are essential to this role.
In this role, youwill :
Customer Success & Strategic AccountManagement(75%)
- Drive retention and long-term client success, witha primary focus on renewal and expansion within assignedlarge-scalekeyaccounts.
- Serve as atrustedadvisor byproactively engaging with executive and operational stakeholders to ensure adoption,satisfactionand measurable outcomes from College Board Enrollment Solutions.
- Anticipate account needs by analyzing institutional data,identifyingopportunities foroptimizationand delivering tailored adoption strategies.
- Develop andmaintaina deep working knowledge of the College Board Enrollment Solutionssuite,SATsuiteand competitorofferings to best guide institutional strategy.
- Establish a consistentcadence of value-drivencommunications, ensuringinstitutions understand the impact of their subscriptionand uncovering opportunities for deeper engagement.
- Gather and elevatecustomer insights to shape product innovation and strategic direction.
- Identifyand cultivate opportunities for customer advocacy (testimonials, case studies,conference presentations)
Cross-functional Collaboration & Thought Leadership (25%)
- Contribute subject matterexpertisetodraftRES content, presentations, and adoptionstrategies.
- Deliverregional and nationalwebinars and workshops on enrollment management and best practices to support community-wide adoption.
- Drivecross-functional initiatives to strengthen customer experience anddriveproduct alignment.
- Lead and/or serve on internal committees that advance RES customer success strategies.
About You
You have:
- Bachelor’s degreerequired; 5+ years ina customersuccess, account management, or enrollment services leadership role (top-of-funnel enrollment management experience highly valued).
- Proventrack recordretainingand growing strategic accounts, particularlywith subscription-based products.
- Demonstratedexpertisewith College Board Search & Connections (or comparable enrollment solutions).
- Proven ability to lead through influence, serving as a senior voice within a team environment to drive strategy and cross-functional collaboration without direct managerial authority.
- Deep knowledge of emerging enrollment management trends, with the ability to translate them into actionable client strategies.
- Proven ability to lead institutions through change, driving adoption ofnew solutionsand practices.
- Excellent communication and facilitationskills, with comfort influencing both executive leadership and operationalpartners.
- Data-driven mindsetwithdemonstratedsuccess using insights to improve adoption, renewals, and client outcomes.
- Experienceworking with and using CRM systems (Slate, Salesforce) and product delivery platforms.
- Strong organizationaland prioritization skills, with the ability to lead multiple initiatives independently and collaboratively.
- Experience managing third-party partnerships (e.g., EAB, RNL) andnavigating complex institutional dynamics
- Proficiencyin Microsoft Suite, Salesforce, Zoom, Slack.
All roles at College Board require:
- A passion for expanding educational and career opportunities and mission-driven work
- Curiosity and enthusiasm for emerging technologies, with a willingness to experiment with and adopt new AI-driven solutions and comfort with learning and applying new digital tools independently and proactively.
- Clear and concise communication skills, written and verbal
- A learner's mindset and a commitment to growth: welcoming diverse perspectives, giving and receivingtimely, respectful feedback, and continuously improving through iterative learning and user input.
- A drive for impact and excellence: solving complex problems, making data-informed decisions, prioritizing what matters most, and continuously improving through learning, user input, and external benchmarking.
- A collaborative and empathetic approach: working across differences, fostering trust, and contributing to a culture of shared success
- Authorization to work in the United States
About Our Process
- Application review will beginimmediatelyand will continue until the position is filled.This role is expected to accept applications for a minimum of 5 business days.
- Whilethehiring processmay vary, it generallyincludes:resume and application submission, recruiter phone/video screen, hiring manager interview, performance exercise such as live coding, a panel interview, a conversation with leadership and reference checks.
What We Offer
AtCollegeBoard, we offer more than a paycheck- we provide a meaningful career, a supportive team, and a comprehensive package designed to help you thrive.We’rea self-sustaining nonprofit that believes in fair and competitive compensation grounded in your qualifications, experience, impact, and the market.
A Thoughtful Approach to Compensation
- The hiring range for this role is$80,000 – 130,000.
- Your exact salary will depend on your location, experience, and how your background compares to others in similar roles at the College Board.
- We aim to make our best offer upfront, rooted in fairness, transparency, and market data.
- We adjust salaries by location to ensure fairness, no matter where you live.
You’llhave open, transparent conversations about compensation, benefits, and whatit’slike to work atCollegeBoard throughout your hiring process. Check outourcareers pagefor more.
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