Role Snapshot
Student Success Coach provides personalized academic advising and coaching to adult students in an online higher education environment, helping them navigate degree requirements, career goals, and the unique challenges of balancing education with work and personal responsibilities.
Key Responsibilities: Deliver academic advising, degree planning, and coaching to adult students while identifying at-risk learners and developing intervention strategies. Analyze student data, facilitate resource navigation, and collaborate across internal and partner institutions to support student retention and success.
Skills & Tools: Strong interpersonal and communication abilities with expertise in coaching principles, adult learning needs, and higher education technology platforms (CRM, LMS, SIS). Demonstrated proficiency in time management, organizational skills, and knowledge of FERPA compliance and academic policies.
Qualifications: Bachelor's degree in education, counseling, psychology, or related field (master's preferred) with at least 2 years of experience in academic advising or student support services for adult learners in online higher education. Certification in academic or success coaching preferred.
Location: Remote
Compensation: $35K–$50K/yr (estimated)
Job Description
What you'll do::
Provide personalized academic advising to adult students, helping them select appropriate courses, create and maintain degree plans, and understand degree requirements.
Utilize relevant coaching principles and strategies to promote student self-awareness and inspire action.
Collaborate with students to identify their educational and career goals, create a clear roadmap for success, and monitor their progress.
Offer guidance and resources to improve study skills, time management, and organizational techniques to enhance academic performance.
Address the unique challenges faced by adult students, including work-life balance, time constraints, and financial concerns, by offering tailored solutions and referrals to relevant support services.
Assist students in navigating resources, including libraries, tutoring, and personal wellness resources.
Encourage students to explore career pathways and resources and foster a holistic approach to education and future employment.
Identify at-risk students, develop intervention plans, and actively engage in outreach efforts to re-engage and retain adult learners.
Analyze and interpret data to effectively support students and improve student success.
Prepare for, attend, and meaningfully contribute to internal and partner institution meetings, upholding professional standards and ensuring discussions, decisions, and follow-through support organizational strategy and partner outcomes.
Ensure the confidentiality of all student information. When handling Restricted Student Data, this role must:
Adhere to and enforce the appropriate security policies based on the sensitivity of company data,
Report any security related issues to the appropriate individuals, and
Ensure the appropriateness, accuracy, and timeliness of institutional data used for the conduct of business.
What you bring::
A bachelor’s degree in education, counseling, psychology, or related field.
Master’s degree in a related field preferred.
At least 2 years of experience working in academic advising or related student support services with adult students in an online higher education setting.
Demonstrated experience coaching individuals, particularly in an educational or support context, to enhance their academic and personal development.
Certification in Academic or Success Coaching or a related coaching discipline preferred.
Knowledge of the challenges and needs specific to adult learners in higher education.
Knowledge of, and experience, with CRM, LMS, SIS platforms and other technologies used in online higher education and student management.
Strong interpersonal skills and the ability to build rapport with adult students.
Excellent communication, organizational, and time-management skills.
Knowledge of relevant academic policies and procedures.
Knowledge of Family Educational Rights and Privacy Act of 1974 (FERPA).
Ability to exercise discretion and good judgement and maintain confidentiality.
Operate with agility and resilience in a dynamic, fast-moving environment, quickly adjusting to change while maintaining productivity, professionalism, and quality outcomes.
What We Offer
Project Kitty Hawk offers a comprehensive benefits package that includes full medical/dental/vision coverage, a 401K with match, and a generous time-off policy with paid volunteer time. In addition, we are committed to providing competitive salaries with the potential for performance bonus and remote working flexibility.
Project Kitty Hawk is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state, or local laws.
Project Kitty Hawk is dedicated to this policy concerning recruitment, hiring, placement, promotion, training, compensation, benefits, employee activities, and general treatment during employment. For individuals with disabilities who would like to request an accommodation, please contact Kelly Snow at klsnow@projectkittyhawk.com.
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