Technical Trainer and Professional Services Engineer

Job Description What You Will Do Step into a key role where you’ll empower customers and partners across EMEA to get the very best from our market‑leading Security Products. You’ll deliver engaging technical training—both onsite and remote—and continuously enhance our training materials, labs, and documentation. You’ll also take the lead on professional services activities, from commissioning and upgrades to migrations and system optimisation. Acting as a trusted technical expert, you’ll guide customers through complex deployments, support escalations, and deliver valuable knowledge‑transfer sessions. Working closely with Sales, Engineering, and Technical Support, you’ll help drive product adoption and ensure an outstanding customer experience. Travel across EMEA (with occasional trips beyond) adds variety and scope to this exciting role. What We Offer Competitive salary based on experience Bonus plan 25 days annual leave plus bank holidays and sick pay Pension plan with up to 7% employer match Life assurance, employee assistance program, and referral scheme Exclusive discounts, including cycle-to-work and Johnson Controls products Excellent opportunities for career development and progression How You Will Do It You’ll bring technical confidence, curiosity, and a genuine passion for helping others succeed. Through clear communication and a strong customer‑focused mindset, you’ll translate complex topics into meaningful, practical guidance. Collaboration will be central—working alongside diverse teams and engaging with customers across different cultures and environments. With your deep understanding of JCI Security Products, you’ll champion best practice, modernise customer systems, and ensure every engagement delivers value and long‑term success.

What We Look For Required: Experience with JCI Security Products such as Software House, American Dynamics, or equivalent competitor systems Background in technical training OR experience presenting to large groups Professional Services experience within installation, commissioning or system optimisation Excellent English communication skills and the ability to work confidently in multilingual, multicultural environments. Proven success supporting large multinational end users, along with a collaborative, proactive approach

Preferred: Additional European languages or Arabic are advantageous #LI-JB3 #LI-Hyrid

Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions

• they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services
• we put that portfolio to work to transform the environments where people live, work, learn and play.