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Director, Customer Success
Gravyty🇺🇸In-Person - United States$120K–$180K/yr8mo ago
Role Snapshot
Lead and scale the Customer Success function for a student engagement platform, driving customer retention, expansion, and value realization while managing a data-driven team of Customer Success Managers.
Key Responsibilities: Own customer retention, renewal, and expansion outcomes; lead and develop a CS team; establish customer success strategy, segmentation, and engagement models; partner cross-functionally with Sales, Product, and Support to optimize the customer lifecycle.
Skills & Tools: 8+ years B2B SaaS Customer Success or Account Management experience with 3+ years people management; strong analytical, communication, and coaching abilities; proficiency with CS platforms like Gainsight or ChurnZero, CRM systems, and usage analytics.
Qualifications: Proven track record driving retention and expansion with Enterprise customer segments; ability to balance strategic thinking with hands-on execution; collaborative leadership style with bias toward action and continuous improvement.
Location: In-Person - United States
Compensation: $120K–$180K/yr