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Customer Success Manager
SmartLab🇺🇸In-Person - Southeastern United States$65K–$85K/yr3mo ago
Summary
The Customer Success Manager at SmartLab leads onboarding and customer relationships for K-12 schools implementing STEM education solutions. This role drives adoption, retention, and expansion while serving as the trusted advisor for educators and district leaders across the Southeastern United States.
Key Responsibilities: Orchestrate 30-60-90 day onboarding success plans, conduct regular business reviews with school leaders, and proactively forecast renewal risks using data analytics. Manage issue escalation, identify upsell opportunities, and capture customer feedback to inform product development and messaging.
Skills & Tools: Strong customer success or account management experience in K-12 EdTech, excellent virtual facilitation and presentation skills, and proficiency with Salesforce and data analysis. Familiarity with ChurnZero, Monday.com, and STEM education pedagogy are preferred.
Qualifications: Bachelor's degree or 5+ years of relevant experience in Customer Success, Account Management, or K-12 EdTech implementation with proven track record of ≥90% renewals. Prior teaching or instructional coaching experience and deep familiarity with U.S. K-12 buying cycles are preferred.
Location: Southeastern United States
Compensation: $65K–$85K/yr
Job Description
The full job description is available on SmartLab's website.
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